Customer Support Officer

2 weeks ago


Joondalup, Australia APM Full time

**The role**
In this Full-Time position you will be working in our office located in Joondalup. You will be the first point of contact for participants ensuring a professional and welcoming experience is delivered, you will be a valued member of the LAC team reporting to the Regional Team Leader.
- You will be responsible for:_
- Providing a series of administrative and customer service-related tasks to the Local Area Coordinators and NDIS participants
- Data entry of confidential participant information
- Account and expense management
- Providing participants with required information and assisting with enquiries
- Participant appointment scheduling

**Be rewarded for your success**
Joining an international human services organisation that has a growth mindset, you will have access to:

- Career progression and development planning
- On the job skills development
- Ability to purchase additional leave
- Salary sacrificing
- Discounted health insurance benefits
- Flexible working arrangements and variety
- Novated car leasing

**To be successful in this role**

You will take an engaging and a respectful approach toward supporting both participants and team members with day-to-day operation and administration support.
- You will have:_
- Experience delivering high quality and efficient customer service
- Strong multi-tasking skills to manage shifting priorities
- A keen eye for detail and consistent accuracy in your work
- Ability to quickly pick-up new processes and a range of IT information systems
- Confidence in working in a diverse and inclusive work environment

**About APM Group**

We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

**Ready to Join?**
- We are committed to Equality, Diversity and Inclusivity We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do._



  • Joondalup, Australia Lendlease Full time

    Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate weekends and alternate Thursday nights. Additional shifts during the week will...


  • Joondalup, Australia Lendlease Full time

    Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate weekends and alternate Thursday nights. Additional shifts during the week will...


  • Joondalup, Australia Lendlease Full time

    Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities. Our purpose is to create places where communities thrive not only for our clients, but importantly for our employees. Based at Lakeside Joondalup Shopping City in Joondalup, we are looking for a Customer Service Officer...


  • Joondalup, Australia Lendlease Full time

    Start date: ASAP - Causal role- Work alternative weekends- $25.68 per hour Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate...


  • Joondalup, Australia Workskil Australia Ltd Full time

    **About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a part time, ongoing basis...


  • Joondalup, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Joondalup, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Joondalup, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Joondalup, Australia HCF Full time

    **About the Role** As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This Full-time position is based in our HCF Joondalup Branch. **Responsibilities** - Embrace face-to-face and telephone needs-based selling,...


  • Joondalup, Australia Probe CX Full time

    At Probe CX, expect to think differently, challenge the norm and find your purpose. **About the Role** As a Customer Solutions Specialist, you will partner with Western Australia’s largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently...