Knowledge Management Specialist

3 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Knowledge Management Specialist**

**Clerk Grade**:7/8 $106,025 - $ 117,363 + super
**Employment Type**:Ongoing, Full-time opportunity
**Location**:Parramatta/Gosford (minimum office attendance of two days a week or more, as directed)

**About this role**

Are you a professional with a interest in HR and a passion for knowledge management? This is a fantastic opportunity to join the newly established Knowledge Management team within the People & Culture Division at the Department of Customer Service (DCS).

**About the Team**

Join our People & Culture Division, where we support over 10,000 employees across multiple agencies. We are committed to enhancing the employee experience through innovation and positive collaboration. The Knowledge Management team is dedicated to driving the implementation and adoption of HR knowledge management across the cluster.

**Your Day-to-Day**
- Oversee P&C knowledge and the knowledge life cycle via the new Knowledge HQ platform.
- Champion Knowledge HQ, driving its adoption as the P&C single source of truth through targeted change management and communication initiatives.
- Lead a small, energetic, and dynamic team to achieve operational goals.
- Manage relationships with stakeholders at all levels to advance the P&C knowledge management directive.
- Coordinate and manage Knowledge HQ projects in alignment with strategic goals.

**To Be Successful in This Role, You Will Demonstrate**:

- Experience in knowledge management, particularly with systems like SharePoint, and the ability to operate strategically while being hands-on.
- A passion for continuous improvement in people, processes, and technology.
- Strong leadership skills, with the ability to mentor and engage your team while ensuring a great employee experience.
- Excellent communication skills with a flair for creative writing.
- A customer-centric, solution-focused approach to your work.
- Proficiency with enabling technologies such as the Microsoft suite, SharePoint, ServiceNow, and SAP.
- An interest or background in HR and/or Learning and Development would be desirable.

**Okay, so What’s Next?**

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date**:Wednesday, October 16th, 2024 at 10:00 am

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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