Support Analyst

1 week ago

Sydney, Australia Attra Full time

We are looking for a
**Support Analyst** to join our team

**About us**:
Synechron Company is a technology services and solutions provider in the banking, cards, and payment domains, with comprehensive expertise and experience spanning 26 years.

We pride ourselves on our ability to deliver high-quality resources and solutions to our clients. Through Synechron’s Financial innovation labs, we continue to develop innovative solutions by providing engineering payment solutions and creating tools and processes that shape the evolution of technology.

**Role: Support Analyst**

**Location: Sydney**

**Experience: 5+ Years**

**Job Summary**:
The support analyst is responsible for configuring the alerts, translating it to notification and visualization.

**Essential Duties**:

- Perform Alert & Monitoring activities relating to identification & configuration of alerts and notifications.
- Plan, manage and control the alerts and notifications.
- Monitor and maintain the accuracy of the alerts and notifications.
- Work with various stakeholders and CI data owners to ensure the quality of the alerts and notifications is maintained and the data is up to date.
- Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations.
- Assists in conducting configuration audits and reconciliation.
- Communicate technical challenges and solutions to both technical and non-technical audiences.

**Skills & Abilities**
- Experience in configuring & implementing alerts and notifications.
- Good to have experience in BMC Helix
- Fundamental knowledge and experience with ITIL
- Experience with ITSM operations and management
- Strong interpersonal communication and collaboration skills and the ability to communicate effectively across departments, business lines, and job levels.

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