Customer Service Agent

1 week ago

Melbourne, Australia MyDeal.com.au Full time

**About the role**

You will be part of the Customer service team as a Payments Agent and will assist with fraud and Chargeback assessments, verification processes, and payment gateway disputes. You will plan, organise, and prioritise tasks to manage a high volume workload and complete all requirements.

**Your core responsibilities will include**
- Triage, investigate and respond to customer disputes and payment complaints.
- Preempt possible issues and proactively coordinate with all stakeholders.
- Perform anti-fraud procedures using data provided via our internal systems.
- Identify intelligence risks in relation to the marketplace.
- Collect emerging trends and themes of disputes and proactively liaise with other departments for process and product improvement.
- Reconcile refund adjustments.
- Assist other team members with ad-hoc projects.
- Liaise with external stakeholders for dispute resolution:

- Forter
- PayPal
- Openpay
- Zippay
- Afterpay
- NAB
- eWay
- Very strong personal and customer service abilities. Empathetic, patient and understanding.
- Strong verbal and written communication skills. Friendly and engaging style with impeccable spelling, grammar and attention to detail.
- Ability to problem solve and multi-task.
- Strong analytical skills.
- You will need to show resilience, critical thinking and time management skills.
- Ability to analyse multiple sources of information to identify risks.
- You have a customer first attitude and constantly strive to improve customers’ experience
- Able to manage a heavy workload.

**Requirements**:

- Strong phone based skills and experience within contact centres.
- Fraud Management exposure. Sound knowledge of chargebacks, unauthorised and unknown transactions.
- Demonstrated knowledge of online shopping and marketplaces.
- A demonstrable track record of working in fast paced industries.
- Intermediate or above proficiency in Google sheets and Excel (eg: VLOOKUP, Formulas, Filtering, Shortcuts).
- Zendesk (or similar help desk software) experience required.

**Benefits**
- Work in a dynamic and inclusive start-up culture with passionate people that collectively possess over 100 years of eCommerce experience.
- Industry competitive remuneration in a full-time permanent position.
- A modern Collins Street CBD office easily accessible by tram, bus and train

**Here’s how to apply**:
**Send us your CV and cover letter. Your cover letter should highlight any relevant experience and how you believe you can help MyDeal to become the #1 Home and Garden Marketplace in Australia.

  • Customer Service Agent

    2 weeks ago

    Melbourne, Australia Hassett People Solutions Full time

    Rapidly-growing scale up organisation - Inner Eastern Suburbs Location with flexible working arrangements - $60-70k + superannuation (dependant on experience) **ABOUT OUR CLIENT AND THE ROLE** Our client is a PE-backed tech product company that's revolutionising its industry through its exciting products and services, powered by AI. As the business is...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Coles Supermarkets Full time

    It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you're in-store or delivering to a customers' door, life in-front or behind the shelves is fast, and it's fun. Joining Coles Supermarkets means you'll belong in a team of diverse personalities, cultures, backgrounds and beliefs, just...

  • Customer Service Agent

    1 week ago

    Melbourne, Australia Global-e Full time

    We are looking for a Customer Service Agent (CSA) to join our growing team in Australia. You will be responsible for delivering a swift and efficient front line service to both merchants and end customers. The day-to-day tasks include ensuring that all KPIs and daily tasks are completed to a high standard, and maintaining set SLAs and ensuring that any...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Luxury Escapes Full time

    Company DescriptionLuxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Hassett People Solutions Full time

    Rapidly-growing scale up organisation- Inner Eastern Suburbs Location with flexible working arrangements- $60-70k + superannuation (dependant on experience)**ABOUT OUR CLIENT AND THE ROLE**Our client is a PE-backed tech product company that's revolutionising its industry through its exciting products and services, powered by AI. As the business is rapidly...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Probe Cx Part time

    **About the role**We're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term basis (20-30 hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Global-E Online Ltd. Full time

    We're looking for aCustomer Service Agentto join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At ourrapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...

  • Customer Service and Sales Agent

    3 days ago

    Melbourne, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...

  • Customer Service Agent

    3 weeks ago

    Melbourne, Victoria, Australia Global-e Online Ltd. Full time

    We're looking for a Customer Service Agent to join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At our rapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers' experience-- Located at Melbourne Airport-- Part Time-- Multiple opportunities availableOur customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter...