Credit Controller

**Who we are?**

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

**About Ice Cream: Life Tastes Better With Ice Cream**

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team

**Job Summary**

We are looking for an exceptional **Credit Controller**who will be a key member of ANZ Customer Experience - Collect team, responsible and manage Off-shore Collect team on End-to-End Business Operational tasks from Cash Application, Cash Collection to Claims/Deductions validation and processing.

Find your purpose at Unilever Delighting our customers by providing an exceptional experience enables our business to win and grow. Learn from brilliant leaders and diverse colleagues in a global environment, becoming your best self.

Are you passionate about providing superior customer experience and driving operational excellence? Then this role is tailored for you.

**Role Responsibilities**:

- Manage blocked order approvals either in ERP system or via distributors within Schedule of Authority in timely fashion to meet cut off timeline.
- Manage customer account creation process as per ANZ Credit policy and maintain current customer database.
- Daily MDM (Customer master data) approvals to avoid incorrect billing.
- Drive and performance management of the third-party service provider, address control & risk governance, identify process improvement opportunities as well as potential risks that require intervention and project support.
- Monitor Off-shore team on periodic reconciliation between SAP and Newspage (distributor’s system).
- Provide analysis and actionable insights for Value at Risk (BU VAR) to the ANZ leadership team as well as wider business stake holders (CD Leads).
- Build strong working relationships with 3rd party Service provider, PDNs (Performance Delivery Network), CD team and distributors to land lowest overdue invoices and claims balances target.
- Lead aged collection to 3rd party debt collection agency and review doubtful debt provision monthly.
- Ad-Hoc tasks, for example: ANZ Credit limit review, being Collect Team’s Process Champion to improve current processes within all ERP Systems such as High Radius and SAP with 3rd Party support in Genpact.

**What you will need to succeed**:
**Skills**
- Trusted Business Partner - Ability to build relationships with a wide range of people, both internally and externally.
- Analytical Capability solving problems, i