Duty Manager

4 days ago

Bankstown Aerodrome, Australia Entertainment Park Full time

Position**:Duty Manager**

Location: 20/361 Milperra Rd Bankstown Aerodrome

Are you passionate about creating unforgettable experiences for guests? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team as a Manager at Entertainment Park

As a Manager, you will be an integral part of our operations, overseeing various areas within the venue to ensure a seamless and enjoyable experience for our guests. You will be responsible for leading and motivating a diverse team, ensuring exceptional customer service, and maintaining a safe and clean environment. This is a full-time position, offering a great opportunity to contribute to the success of our park.

**Key Responsibilities**:

- Provide leadership and guidance to a team of employees, ensuring they are motivated, trained, and well-equipped to deliver excellent customer service.
- Oversee the day-to-day operations of your departments and duty manage.
- Monitor guest satisfaction levels and address any concerns or issues promptly and effectively.
- Implement and monitor safety protocols and procedures to ensure the well-being of guests and team.
- Collaborate with other managers and teams to develop and execute strategies to enhance the overall guest experience.
- Uphold & lead teams with WHS policies, procedures and training.
- Maintain records and generate reports on operations and attendance.
- Stay updated on industry trends and best practices to continuously improve operations.

**Requirements**:

- Proven experience in a managerial role, preferably in the entertainment, hospitality, fast food or tourism industry.
- Excellent leadership skills with the ability to inspire and motivate a team.
- Strong customer service orientation and a genuine passion for creating memorable experiences for guests.
- Exceptional organisational and problem-solving abilities.
- Effective communication and interpersonal skills, with the ability to interact confidently with team and guests from diverse backgrounds.
- Ability to work flexible hours, including weekends, evenings, and holidays, as required by the operational needs of the business.

**Salary and Benefits**:
We offer a competitive salary with your skills and experience. As a full-time employee, you will be eligible for discounts on activities and food.

Note: We have a zero-tolerance policy for any form of discrimination or offensive behaviour in our workplace. We value diversity and aim to create an inclusive and respectful environment for all employees and guests.

Pay: $70,000.00 - $90,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program

Work Location: In person

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