Duty Manager

4 days ago

Bankstown Aerodrome NSW, Australia Entertainment Park Full time

Are you passionate about creating unforgettable experiences for guests? Do you thrive in a fast-paced, hands-on, and dynamic environment? If so, we have an exciting opportunity for you to join our team as a Duty Manager / Arcade Technician at Entertainment Park

As a key member of our leadership team, you'll oversee day-to-day operations across the venue while also ensuring the smooth running and maintenance of our state-of-the-art arcade. You'll lead and motivate a diverse team, deliver exceptional guest service, and use your technical skills to keep our machines in top condition — ensuring every game and ride performs flawlessly.

Key Responsibilities:

  • Provide leadership and guidance to a team of employees, ensuring they are motivated, trained, and well-equipped to deliver excellent customer service.
  • Oversee the day-to-day operations of your departments and duty manage.
  • Monitor guest satisfaction levels and address any concerns or issues promptly and effectively.
  • Implement and monitor safety protocols and procedures to ensure the well-being of guests and team.
  • Collaborate with other managers and teams to develop and execute strategies to enhance the overall guest experience.
  • Uphold & lead teams with WHS policies, procedures and training.
  • Maintain records and generate reports on operations and attendance.
  • Maintain arcade machines
  • Stay updated on industry trends and best practices to continuously improve operations.

Requirements:

  • Proven experience in a managerial role, preferably in the entertainment, hospitality, fast food or tourism industry.
  • Experience in diagnosing and repairing computer hardware, audio-visual equipment, or related technologies would be highly regarded.
  • Excellent leadership skills with the ability to inspire and motivate a team.
  • Strong customer service orientation and a genuine passion for creating memorable experiences for guests.
  • Exceptional organisational and problem-solving abilities.
  • Effective communication and interpersonal skills, with the ability to interact confidently with team and guests from diverse backgrounds.
  • Ability to work flexible hours, including weekends, evenings, and holidays, as required by the operational needs of the business.

Salary and Benefits:

We offer a competitive salary with your skills and experience. As a full-time employee, you will be eligible for discounts on activities and food.

Join our vibrant team at the Entertainment Park and be part of creating magical moments for our guests. Apply now to embark on an exciting career as a manager, where your passion and expertise will make a difference in the lives of our visitors We are opening a Third location shortly – perfect time to join the team

Note: We have a zero-tolerance policy for any form of discrimination or offensive behaviour in our workplace. We value diversity and aim to create an inclusive and respectful environment for all employees and guests.

Job Type: Full-time

Pay: $50,000.00 – $85,000.00 per year

Work Location: In person

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