Customer Service Consultant

**Permanent - Full Time Position**:

- **Noble Park Location | Hybrid working**:

- **Free onsite parking | Fantastic employee benefits**
- Are you passionate about delivering exceptional customer service? Do you enjoy making a positive impact on customers both on the road and in their homes? Then join the Member Engagement team at RACV as an enthusiastic phone-based Sales Specialist.
- Utilising your strong interpersonal skills to assist people in their everyday lives, this is your chance to be part of a team that has been supporting members for over 115 years.

**Imagine yourself in our team**
- Our inbound phone-based contact centre operates 365 days a year. We offer a hybrid work arrangement, giving you the flexibility to work from home and the office.
- In this role, you'll drive sales by understanding our members’ needs and providing quick, effective solutions from our great range of products and services. Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life.

**What we’re looking for**
- Our Values are at the core of everything we do. We are seeking talented individuals who are eager to excel in a role where their unique personality is not only welcomed but celebrated
- The successful applicant will:

- Be highly motivated and driven, with a positive nature.
- Have strong personal initiative and enthusiasm.
- Be an active listener with strong communication skills to determine needs and solutions.
- Have a strong customer-centric mindset, demonstrating exceptional service and sales skills.
- Be naturally curious, resilient, empathetic and adaptable.
- Be able to achieve both individual and team goals.
- Have intermediate PC skills and knowledge of relevant software (highly desirable).
- Have the desire to grow their career with us.
- Previous retail or telephony sales experience is highly regarded for this role.

**Hours and Learning**
- To be considered for this role you need to have the following availability:

- Start date - Monday 4 August 2025
- 5-week rotational shift roster - includes every 5th weekend (both Saturday and Sunday) with shifts designated between the hours of 9.00am - 11.00pm.
- Available to work - from 550 Princess Highway, Noble Park.
- Learning Program - availability between 9.00am-5pm Monday-Friday. We will set you up for success with a comprehensive 2-month learning program focusing on Emergency Roadside Assistance and Motor Insurance in the first instance.
- Dedicated Support Model during Learning - Throughout your learning journey, you'll gain valuable skills in systems, customer service, sales, and product knowledge. With a dedicated support model by your side, you'll have everything you need to master our products and services with confidence.

**RACV benefits**
- Great discounts on Insurance and Free Basic Emergency Roadside Assistance.
- Free secure onsite staff car park.
- Discounts on accommodation at RACV Resorts.
- Outdoor courtyard with facilities to enjoy during breaks.
- Onsite café with barista made coffee.
- Free onsite mobility hub and gym.
- Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one.
- At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.