Customer Service Consultant

3 days ago

Noble Park, Australia RACV Full time

**Hybrid Work Arrangement | FlexiRoster**:

- **Exclusive RACV Staff Discounts on Accommodation at all our RACV Resorts**:

- **50% off Insurance policies + Free Basic Roadside Assistance**

We’re looking for passionate **Customer Service Consultants**to join our**Roadside Assistance Team who will play a critical role as the first point of contact to our members by providing a reassuring and empathetic tone of voice in all situations.

Assisting with a **diverse range of calls**, you will assist our members with incidents varying from a flat tyre/battery to a burst water pipe at a their residence. You will feel **empowered**and **motivated**as your contribution will truly make a difference to the lives of everyday Victorians**.**

This is a **Permanent Full-Time Position**, The commencement date is on **Monday, 10th of February 2025.**

We are looking for Consultants and presently offering a **rotational 3 week roster, between the hours of 6am - 1am you will be required to do at least 2 weekends of this rotation.**Paired with this schedule, you’ll also have access to our **FlexiRoster**, providing additional flexibility and control over your shifts, making it easier to balance work and personal commitments.

**Our 6-week training program** will set you up for success in the role providing you with a blended learning experience made up of classroom and on-the-job training (Note: training is operated from our Noble Park contact centre and you will be require to attend based upon a Mon-Fri.

**We’re looking for**:

- Proven customer service and KPI experience
- Ability to navigate through multiple computer systems
- Keen sense of direction and knowledge of Melbourne suburbs
- Passionate at building longstanding relationships
- Individuals that enjoy working in a team environment with a good culture

**Employee Benefits**:

- 50% off Insurance policies
- Free Roadside Assistance
- 50% of the time work from the comfort of your own home
- Hardware supplied (A work Computer & Headset)
- Exclusive RACV Staff Discounts on Accommodation at all RACV Resorts
- Free secure onsite staff carparking + Free Fully Equipped Staff Gym + Barista café with canteen and Hot Food

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