Customer Success Manager

1 week ago

Sydney, Australia ADInstruments Full time

Do you have knowledge of the life sciences and want to work with a global leader in science education? Are you looking for a challenging, yet rewarding career where you can support Educators to get the best outcomes for their students?

The Business

At ADI we are making science easier. We're a leader in our field and have the team to make it happen. We are passionate about science and technology and creating the best solutions for our customers. We provide innovative solutions to facilitate education and research for organizations operating within the life science sphere. An exciting opportunity has now arisen for a Customer Success Manager to join our Sydney-based team.

Your Role

**As a Customer Success Manager, you will be responsible for**:
Supporting customers on our online platform Lt.
Building loyalty among your customer
Providing customer feedback to ensure continual improvement to the product
Addressing customer issues all while ensuring the existing renewals and expansions.
Working collaboratively with Educators, LabTechnicians, IT professionals
Developing and maintaining strong market awareness and a superb understanding of the product range.

What's in it for you

Surround yourself with talented, creative and hardworking people who aspire to make positive impacts in the science community. We support work-life balance by offering additional paid parental benefits and flexible work arrangements to meet your professional and personal goals. We are committed to a work environment built on trust and collaboration where you can be your authentic self and make meaningful contributions to your team and the Company.

Skills and Experience

To be successful in this role you'll have a can-do attitude, a willingness to learn and a passion for science education and technology. Laboratory research or familiarity with electronics and scientific/biomedical laboratory equipment is preferred, as well as demonstrated experience in life science fields such as physiology and pharmacology. This is an excellent opportunity for an independent, enthusiastic person looking to grow within a supportive, progressive company.

**We're excited because you'll bring**:

- A tertiary qualification in the Life Science field (Anatomy, Physiology, Biology, Biomedical Engineering)
- Ability to work with IT for the implementation/integration of Lt platform
- Ability to understand and empathize with educators
- Excellent oral and written communication skills
- Excellent organizational and time-management skills
- Ability to travel frequently

  • Customer Success Manager

    4 days ago

    Sydney, Australia Pearson Full time

    **ABOUT THE ROLE**: Pearson is looking for a **Customer Success Manager** with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral...

  • Customer Success Manager

    4 days ago

    Sydney, Australia Pearson Full time

    **ABOUT THE ROLE**: Pearson is looking for a **Customer Success Manager**with experience, passion, and proven talent to join our Higher Education team. As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy. You will be integral in...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia NextGen Full time

    OverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia NextGen Full time

    OverviewJoin to apply for the Customer Success Manager role at NextGen.Role and teamWe are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.What the team doesOur Customer...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time

    Base pay range A$100,000.00/yr - A$135,000.00/yr Customer Success Manager We're hiring for a Customer Success Manager for my Saa S vendor.They are a analytics software , user experience, Mar-Tech solution, going through great growth Some of their customers include the likes of: JBhifi, Westpac, Samsung, Red Ballon, Glue Store, etc.You'd be looking after...

  • Customer Success Manager

    3 days ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Customer Success Manager

    1 week ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Manager, Customer Success

    21 hours ago

    Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Pearson Full time

    Overview Pearson is looking for a Customer Success Manager with experience, passion, and proven talent to join our Higher Education team.As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy.You will be integral in building...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia ECA International Full time

    Customer Success Manager - Global Mobility - Japanese SpeakingAs a Customer Success Manager, you will proactively ensure our customers achieve their goals using our platform and services and receive maximum value from them. This role requires a passionate and results-driven individual to be a customer advocate, problem solver and relationship builder. Strong...