IT Service Desk

nib has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.

nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives. We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

This is an initial 12 month Fixed Term contract.

Your Impact

As the IT Service Desk & Field Support Officer, your role will see providing a high standard of customer service to all nib IT customers in a punctual, professional, cooperative, helpful and courteous manner.

You will also:
- Tap into your technical expertise and showcase your communication skills whilst wowing your customers as you provide timely and effective technical support for queries logged via telephone and the IT service desk system- Aim for first call resolution and pride yourself on stopping failure demand- Look for opportunities to automate tasks and make yours and your customers lives easier through effective work practices- Inform, educate and ensure consistency by creating and maintaining procedures and knowledge base documentation- Interact with the latest technology whilst you provide hands-on field support for all of nib’s end-user IT hardware and software- Maintain nib’s IT Asset Register, ensuring all asset details and licensing are recorded and kept up to date- Use management tools for hardware and software administration and to provide remote assistance, undertake hardware stock control and perform mobile device management

Your Team

Critical to the success of the nib Group, the IT Operations team is responsible for the maintaining the integrity of reliability of all nib systems whilst providing a high level of customer service. We are a team of engaged professionals who always deliver the best whilst being creative and challenging the status quo

Your Background

We are looking for an IT service desk guru who is passionate about customer service, and ready to become part of a fun, and innovative team.

To be successful you will need:
- Tertiary IT qualification/industry certification and relevant experience in a similar role- Sound knowledge of MS desktop operating environments (Apple experience will also be well regarded), end user hardware/software, peripherals, printers, and communications equipment- Strong customer service experience and excellent interpersonal skills- Demonstrated ability to proactively identify issues and action necessary tasks- A genuine desire to consistently deliver high-quality customer outcomes- Ability to work autonomously as well as in a team environment

**Benefits**:
nib Group is a highly collaborative, purpose led and values driven organisation. To support you at work (and play), we offer some fantastic benefits including but not limited to:
- Employee health insurance discounts- Employee share plans- Volunteer leave- Paid parental leave- Gym discounts and fitness incentives- Short-term incentive programs- Educational assistance

We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.