Level 2 Service Desk Technician

2 weeks ago

Newcastle, Australia First Focus Full time

First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely **great place **to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised L2 Service Desk technician in Australia. Why would such a mythical creature consider coming to First Focus? What makes First Focus **better **than where you are today?
- We understand the challenges of service desk specialists better than any (we employ almost 100) and work with you and our clients to make sure you still get the time and the opportunity to train and develop
- We seek the best clients for our team to work with as well as the best people to support our clients
- We know that great Service Desk professionals value different things to Field Service and Engineering - daily variety, regular development opportunities and a great team to work amonst
- We find and retain the best. Best Field Service, best Project Engineers, best team

**Duties**
- Providing remote service desk support to a variety of environments from 10 - 500 users
- Delivering the support of Azure, VMware and Citrix-based cloud infrastructure
- Performing a wide variety of support across many technologies
- Working with highly experienced solutions experts to maintain best practice environments

**Requirements**:

- Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with generalist networking skills
- Excellent written and spoken English, with a great phone manner.
- Peerless attention to detail and time management skills.
- Experience working with an IT outsourcer or service provider. (Desired)

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- All employees have free access to Uprise, including 1:1 **coaching **sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to **1**0 paid training day**s a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack **mentor **program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a **Tesla** company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our **BYOD **policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular **social **events and a great team culture

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