Transport Bookings and Allocations Assistant

4 days ago

Darra, Australia Queensland Heavy Transport Full time

Are you looking for a challenging and diverse role to keep you on your toes? If you enjoy being busy and every day being different to the last, then this is the job for you

We are one of Brisbane's leading towing and transport providers and due to rapid growth in the last 12 months, we are seeking another customer service super star to join our friendly outgoing team.

**Ideally looking for someone with relevant experience in the industry such as previous tow truck driver, someone from the equipment hire industry or similar type industry**

Duties Include:

- Answer and action incoming calls - these will be quotes and bookings
- Assist customer with ETA's on current and upcoming jobs
- Coordinate information to and from our customers and drivers in timely manner
- Assist the Dispatch team with scheduling jobs for the fleet in accordance with customer timeframes and requests
- Develop relationships with customers and our team of drivers
- Communicate effectively with drivers to resolve issues as they arise
- Use initiative to find customer focused solutions

Skills & experience:

- Must have exceptional customer service and problem solving skills
- Fast and accurate data entry
- High attention to detail and a keen eye for error
- Excellent time management skills and ability to prioritise tasks
- Adaptable and flexible approach to work
- Team player with a positive energy
- Professional and motivated work ethic
- Saturday work as per roster once trained

Starting 10 am to 7pm Monday to Friday

Must be energetic and confident as we have a high call volume which means you are on the phone majority of your day.

This position is most suited to someone with a mature and responsible attitude who enjoys helping resolve issues and who is reliable, honest and punctual.

ASAP start

Pay: $26.00 - $32.00 per hour

Expected hours: 38 - 50 per week

Application Question(s):

- Do you know what a Knuckle Boom is?

Work Location: In person

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