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Live-in Motel Manager
2 weeks ago
Altair Motel is one of the **most popular**motel in snowy mountain area NSW. The business is always good with kind guests. We have **19 rooms and no food and drinking service**. We are looking for an **experienced**manager who can manage the motel with us and boost the business to a higher level.
**Tasks and Responsibilities**
- Oversee daily operations of the front desk, reservation, housekeeping and maintenance for the entire motel;
- Manage motel staff including rostering, recruiting and training, whilst controlling wage costs;
- Manage and resolve guest complaints in a timely and appropriate manner to ensure a high level of on-site customer service and satisfaction;
- Review customer feedback and propose continual improvement actions to boost customer satisfaction;
- Maintain and improve healthy relationship with the current corporate and government clients in NSW and other states of Australia;
- Other duties as assigned.
**Requirements**:
- Ability to live on site and work in a fast-paced, customer-focused environment
- Able to work on weekends and public holidays.
- At least one years full time relevant experience
- Excellent customer service & communication skills
- Knowledge of reservations software (RMS) & MS office
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: $70,000.00 - $80,000.00 per year
**Benefits**:
- Housing provided
- Salary packaging
Work Authorisation:
- Australia (preferred)
Work Location: In person
