Application Packager

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.
This role can be based in Melbourne, Sydney, Brisbane, Adelaide and Canberra
About the Role
This role will be providing key packaging services to one of our largest customers. As part of a broader team, you will be responding to contracted and project requests.
Please note for this role you would need to be an AU Citizen with the ability for NV1 Clearance.
What you will do

**As an Applications Packager you will**:

- Software packaging and repackaging. This will cover from discovery through to deployment support
- Package based on BAU tickets as well as project
- Participate in project planning sessions and project delivery
- Prepare documentation for use by Operational staff
- Analyse and rectify packaging problems
- Leverage enterprise grade tools, processes, and frameworks to deliver high quality services and outcomes to Datacom customers in accordance with SLAs

Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
- Operate in, and contribute to the winning culture of a high performing team
- Identify service improvements, efficiencies and/or cost reductions for Datacom customers
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
- Provide guidance and mentoring to lessor experienced Datacom staff to ensure overall competence and growth in the company continually improves
- Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.

What you’ll bring
You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar Application Packaging role. You will have exceptional knowledge of packaging tools, InstallShield, PACE etc. You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf. You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with mínimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.
Customer Satisfaction
Ensure outstanding levels of customer satisfaction by demonstrating the following
Timely responses to customer queries
Professional verbal and written communication
Attendance to, and active participation in internal/customer meetings
Follow-up on assigned action items assigned during meetings
Team Engagement
Ability to operate in a team environment by demonstrating the following:
Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
Develop effective working relationships with other members of the team to ensure the best team outcome
Consult directly with team members, client or other third parties to obtain required information or decisions
Demonstrate initiative-taking ownership of identified issues as well as effective communications for suggested resolution efforts
Perform work after-hours where required for project and/or support engagements.
Share relevant knowledge, experience, and ideas with team members with the aim of building team competence and culture
Provide constructive feedback to improve team and corporate capability
Initiative-taking open and honest communication at all levels and remains accountable for personal performance
Support other members of the wider Intelligent Workspace group wherever possible
Project Delivery

**Commitment to exceptional project delivery by demonstrating**:
Compliance with Datacom Delivery Methodologies
Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
Successful and responsive project delivery within schedule and budget estimates
Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
Close collaboration with customers to ensure delivery of project o