Sccm Application Packager

5 days ago

Brisbane, Australia Axiom Technologies Full time

Software Distribution & Patch Management responsibilities
- Background and experience in large distributed desktop estate
- Hands-on experience in SCCM 2012
- Hands-on experience in Software distribution, Patch Management using SCCM.
- Ability to handle end-to-end patch management process
- Knowledge of operating system deployment (OSD)
- Ability to resolve complex technical issues related to Software distribution and Patch management.
- Create custom scripts for gathering the inventory from clients.
- Automation experience in Patch remediation.
- Ability to create power shell scripts.
- Experience in SCCM client remediation.
- Knowledge of Active Directory and group policies.
- SLA adherence for patch management
- Hands-on experience in deploying out-of-band patches and achieving compliance within the agreed Service levels.
- Ability to generate custom reports using SQL queries.
- Should be able to set various access controls on the SCCM console, Managing the
- SCCM database and performance tuning
- Compliance reporting on patching

**Application Packaging responsibilities**
- Should be well versed with end to end Application packaging process
- Experience in Process Automation
- Hands-on experience with tools like Install Shield, Wise Packaging Studio, and
- Windows Installer.
- Ability to analyze and solve technical problems
- Knowledge of Bug Tracking tools, Package Versioning, and Package Life
- Cycle Managing Tools
- Excellent troubleshooting skills
- Should be a Quick Learner and Good Team Player
- Provide technical consultancy and solution support to the team in related areas of technology
- Troubleshoot and resolve complex packaging issues
- Develop best practices/ process documents in collaboration with the team
- Cross-functional skills in EUC Engineering space.

**Common and Soft Skills**:

- Excellent communication and presentation skills
- Ability to interface with the customer and provide solutions
- Should be able to resolve the tasks escalated by L1 and L2 teams.
- Experience in incident change and release management processes
- Excellent troubleshooting skills
- Knowledge of SCCM Infrastructure is a must.
- Experience in Incident, Request, Change, and problem management.
- Knowledge of ITIL processes.
- Good to have - Team lead experience
- Good to have - Certification in SCCM 2012
- Good to have
- SCCM Infrastructure knowledge
- Good to have - knowledge of MDT, Active directory, and related components

**Technical Skills required**
- Proficient in Win 7 & Win 10 operating systems and good knowledge of file
- systems and registries
- Proficient in toolsets such as Wise Package Studio, Install Shield, SCCM, Altiris, etc.
- PowerShell scripting knowledge is required
- Good in technical troubleshooting and problem-solving
- Proficient in Application Compatibility Tool Kit
- Experience in VB scripting
- Remediating compatibility issues in win 7/ win 10
- Proficient in ITIL framework
- Should be able to handle all technical customer escalations

**Experience in a similar role**
- 2+ years of relevant experience

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