Franchise Field Support

2 weeks ago

Macquarie Park, Australia United Franchise Group Full time

**Franchise** **Operations** **Advisor** **-** **Signarama** **(NSW)**

The United Franchise Group operates well-known brands such as Signarama and Fully Promoted both internationally and across Australia.

Due to continued business growth, an exciting opportunity now exists for an Operations Advisor to join our team based in Sydney. The primary purpose of the role is to support, lead, develop, and coach Franchise Partners in NSW.

Utilising our corporate programs and Local Area Marketing initiatives, you will work to improve the performance of every franchisee business and drive new customer acquisition within the region. This is a hands-on role, perfect for a driven, results-focused individual.

Spending most of your time working in the field you will be heavily involved with hands-on production and software expertise, as well as supporting our stores analyse and manage profitability.

**To be considered for this role you will need to display the following**:

- A strong Sales/Business background.
- An ability to implement, manage, and deliver Sales/Operational strategies and improve the overall support objectives of the franchise.
- Excellent people management skills with the ability to build strong relationships as the "go-to" person for the Franchisees.
- Strong written and verbal communication skills.
- ** Ability to travel frequently both interstate and locally with overnight stays.**:

- Resilient and capable of handling difficult conversations.
- Self-starter with excellent time management.
- Previous experience in a franchise or similar industry.

**Specific** **responsibilities** **include**:

- Provide leadership and ongoing support to franchisees, to help grow their business and increase profitability.
- Provide training and support to franchisees across relevant software programs.
- Provide advice in areas including customer service, sales, marketing, staffing, retail excellence, business planning, business coaching, and business reporting.
- Conduct effective regional training & development workshops for Franchise Partners.
- Motivate franchisees to implement Local Area Marketing initiatives.
- Provide franchisees with the necessary tools, skills, and information to confidently contact customers and deliver targeted results.
- Implement a business plan with each franchisee.
- Manage franchisee compliance.

**Key** **Personal Attributes** **include**:

- High-level leadership and team-building skills
- Advanced communication skills (verbal & written)
- Ability to execute operational working procedures and protocols in line with company standards
- Financial management experience/ expertise
- Computer/ systems/ technology savvy
- 2+ years' experience in a similar role

Apart from offering the opportunity to work with a recognised international company, you'll have the benefit of working alongside other like-minded passionate individuals.

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