Engagement and Relationship Manager

5 days ago

Melbourne City Centre, Australia Department of Premier & Cabinet Full time

At Digital Victoria we are upping the ante - we know in order for Victoria to thrive that we need to be ambitious about transforming the way we do digital.
Our vision is simple, to build a Victoria with better, more accessible services, a public sector that is digital ready and a digital economy that thrives. To do that we will champion the use of data and new technologies, lead collaboration efforts across Victorian Government and put the Victorian public at the heart of what we do.
The Technology and Transformation Branch is seeking an Engagement and Relationship Manager to develop and enhance a relationship with a strategic portfolio entity within the Digital Victoria portfolio.
On a daily basis, you will identify improvements and enhancements to processes and systems and solve complex problems (people, process & technology) using rigorous analysis and drawing information from a wide range of sources.
A technical understanding of shared services environments, a passion for working with people and the ability to provide strategic advice are core to this role. The role would suit someone with a strong IT service management background, who is currently, or seeking to move into the engagement space.
About you
- Significant stakeholder engagement experience
- Demonstrated experience in realising service-based outcomes and demonstrable benefits for clients, working as a customer advocate in a fast-paced dynamic environment, showing resilience in the ambiguity of change.
- Proven ability to design and document worklow processes
- Proven ability to undertake strategic planning
- Excellent communication skillls

This position is only open to applicants with relevant rights to work in Australia.
How to apply
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages).

Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act). Therefore, there is a requirement that all DPC employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes (unless an exception applies).
To meet its obligations under the COVID-19 Mandatory Vaccination (Workers) Directions and the OH&S Act, the department will request vaccination information or evidence of an exemption in the pre-employment stage. Inability to provide this may impact your subsequent employment to the department.
DPC actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DPC can be worked flexibly, however it may differ from role to role.

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