Client Success Manager

**Job Description**:
Launched in 2017, CitrusAd was purposely built with a retailer-first focus creating incremental revenue opportunities through a best-in-class technology platform and a services division to create and develop leading Publisher Monetization programs. This winning combination of tech and highly experienced services allow us to unleash the potential of online shelf space, where CitrusAd effectively turns retailer websites into highly targeted and effective marketing platforms - changing the way in which retailers, advertisers and customers manage and experience e-commerce.

In September 2021 CitrusAd was acquired by Publicis Groupe (FTSE 100 Company) the third-largest communications Groupe in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. While Publicis Groupe is majorly made up of communications, media, and health agencies, Publicis has created a product hub, this is Epsilon, and CitrusAd is the retail media arm of Epsilon.

We’re committed to fuelling our team members’ passion for creativity, community involvement and work/life balance. After all, it’s our people that take us from great to incredible. If you thrive in a creative, fun, teamwork atmosphere, this job may be for you

**About the role**:
The Client Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnerships in the APJ Region. This role is centered on supporting our retailer partners team throughout the pre and post onboarding process. This includes managing the day-to-day support for our retailer partners, providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.
- Provide world-class service to our retail partners, manage the day-to-day communication and collaboration with external brands/suppliers and internal cross-functional team members
- Establish and communicate timelines of deliverables and creative production scope (if applicable) with suppliers and brand teams.
- Present the platform through succinct and efficient demo’s as and when required.
- Ensure 100% accuracy with platforms such as Confluence, Domo etc.
- Support Suppliers with the campaign set up and optimization recommendations
- Help to monitor overall campaign performance, where necessary, provide recommendations
- Inform our retailers of their campaign status each month, if necessary, gather approvals from Business Lead and/or client on optimizations on improvements etc.

**About you**:

- Client-facing account/client management experience
- Native Japanese with Fluency in English
- Strong retail media, eCommerce and digital knowledge
- Excellent interpersonal communication skills
- Strong organizational skills
- Ability to work in a team environment

**Our Perks and Benefits**:
Here at CitrusAd we are all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion, and belief (including no belief), marriage or civil partnership status or sexual orientation.

Simply put - we love our people and understand it is each of us coming together to create a winning. To support you, we will provide you with:

- Free gym membership
- Mental Health Frist Aiders
- Parental Leave - up to 18 weeks paid for primary carers and up to 4 weeks paid for secondary carers
- ANZ L&D knowledge hub, and many more

Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.

**Love this job and want to apply?**

Do not be discouraged if you do not hear from us right away. We are taking our time to review all resumes, and to find the best people for CitrusAd.

Thanks for your interest in working for CitrusAd. We love it here, and think you will, too.