Client Manager

2 weeks ago

South Brisbane, Australia Wavemaker Full time

**Client Manager**
At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media buying alliance and marketing communications group ranked #1 in the world. In Australia and New Zealand, we have over 250 people working across six offices: Adelaide, Brisbane, Melbourne, Sydney, Perth and Auckland.
Winner of Agency of the Year 2023, Wavemaker empowers our people to bring 100% of themselves 100% of the time. Our culture of Positive Provocation unites us and makes us stronger as individuals and collectively. We push boundaries through positive provocation and delivering impactful results for our clients.

**About the role**

The role of the Client Manager is to be a key point of contact for our clients and to support the development of strong communication recommendations across all channels, paid, owned and earned. Responsible for supporting a successful client relationship. Bringing together the right people, to deliver the highest quality of outputs for your client, end to end, ensuring deliverables are grounded in client priorities.

**Skills & Experience**
- Highly collaborative
- Passion for media and marketing
- Up to date, media landscape knowledge (able to articulate consumer trends and what they mean for clients).
- Strong communicator with clear written and verbal communication skills
- Good problem-solving skills, with the patience to examine detail and create solutions.
- Results Driven. Passionate about delivering business results for clients, with the ability to identify and clearly articulate what’s working and why.

**What success looks like**:
The easiest and simplest way to see if you have done a great job is when:
**In 3 months**:

- Established collaborative relationships with all key stakeholders and internal reports.
- A strong understanding of and can clearly articulate the agency and group proposition, core client processes and our way of working.
- Immersed yourself in the team with an understanding of the status of all active and upcoming campaigns.

**In 6 months**:

- Demonstrated your ability to deliver on all aspects of the role in an efficient, effective and proactive way.
- Strengthened your key stakeholder relationships to deliver great teamwork consistently.

**In 12 months**:

- Taking on greater ownership of the role - responsibility and volume.
- Building strong relationships with clients, representing the Wavemaker team appropriately and ensuring that campaigns are delivered to the highest quality
- Elevating your impact and influence within the business, with demonstrable benefits for the agency and our clients.

**Working at Wavemaker**
Inclusive policies
- Flexible work environment
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
- Discounts and corporate benefits
- Continuous training and development opportunities
- We believe that diversity is vital and positively influences the environment in which we operate. We are committed to fostering a diverse and inclusive work environment that is free of discrimination, harassment or bullying. Race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions, we encourage all applicants._

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