Client Success Lead

1 week ago

Brisbane, Australia First Focus Full time

First Focus is Australia's **best **mid-market Managed Service Provider, bar none. We are **growing **fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to **win **new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic **culture**, clear **vision** and strong **leadership**. We only hire the best people, and are a looking for a senior IT professional with a deep understanding of both Managed Services and the needs of larger clients.

**Role**
This will be a very hands-on role - you'll be in front our customers a lot. You will nurture relationships, create partnerships and deliver on promises to clients. We are looking for a highly intelligent and motivated person, capable of knowing when and how to rip up the rule book to drive continual improvement and innovation while maintaining effective process and control. If you are looking for a role where you can make a difference, where your input is valued and where every day brings new challenges and rewards, this may be the role for you.

**Requirements**:
If you at the top of your game in a large MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following three things are **non-negotiables**:

- You must have history and demonstrable competence delivering at the highest level within a large **MSP**, MSSP, integrator or other service providing **IT business**:

- You must be able to demonstrate success **converting opportunities** with enterprise scale clients and experience selling into **C-Suite Executive**:

- Outstanding **customer relationship builde**r and proven track record of **account management** and **account farming** (5 years+)
- Your **values **must resonate with ours. Our values can be found on the First Focus website on the About Us page

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- Competitive package, 100% salary, 0% commission
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply imbedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture

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