Group Reservations Executive

5 days ago

Rooty Hill, Australia West HQ Full time

Novotel Sydney West HQ is currently recruiting for an experienced Reservations Agent to join the team
- $65-$70K + super (depending on skills and experience)
- Free daily meals, gym membership and secure parking
- convenient location and great team

**A bit about us...**

At West HQ, we offer more than just premier accommodation with luxurious touches. Situated in the middle of Western Sydney, minutes from the M7 Motorway and only 45 minutes from Sydney’s CBD, our location is unparalleled. With 164 rooms, eight multi-purpose event venues and an on-site bar and restaurant, Novotel Sydney, West HQ is one of the best all-encompassing hotels in the country.

**The main duties of this role include**:

- Process all reservation requests, changes, and cancellations received.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**To be considered for this role, you will need**:

- Experience in a hotel reservations role (groups reservations preferred)
- Experience with Accor properties preferred
- Friendly, confident, vibrant and professional personality
- Flawless organisation skills and the ability to thrive under pressure
- Superior communication skills
- Intermediate computer and Microsoft suite experience
- Experience working with PMS, Opera or Fidelio
- Responsible service of Alcohol competency card (or willingness to obtain)
- Full Australian work rights

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