Contact Centre Customer Service Advisor

2 weeks ago


Newcastle, Australia HRC Retail Advisory Full time

**Contact Centre - Customer Service Advisor**

**Location: Newcastle**

**Salary: Up to**
**£2**
**2,000**

**Hybrid working 70% office, 30% home working**
- If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.
- We at Accenture care deeply about what we do and the impact we have with our clients and communities. At the very heart of this are our people who are diverse, innovative, and committed to delivering excellence.
- At Accenture we build careers. We have mentors, career counsellors and buddies who are all there to support your growth and development. This is a great opportunity work for a company where you are encouraged to bring your best self to work every day and be part of a positive and dynamic team
- As well as a
- **competitive salary of up to**
**£**
**22,0**
**00 and 37.5-hour week (Monday to Friday including bank holidays - 9am to 5.30pm) **we offer a variety of
- **excellent benefits** including (but not limited to):

- 25 days annual leave plus bank holiday entitlement
- Employee Share Purchase Plan
- Excellent Pension scheme
- A variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
- Employee discounts
- Three days paid leave per year for charitable work of your choice
- Excellent employee referral programme with generous bonus payments for introductions
- Onsite gym in Newcastle
- Subsidised restaurant

**The Role**:

- Your primary responsibility will be to provide excellent customer service via inbound and outbound telephone calls. The role will involve troubleshooting complaints and logging faults when notified by customers to enable tracking of resolutions.

***

**Qualifications**:
**Role Requirements**:

- We are looking for Contact Centre experience
- As well as this we are looking for people who are:

- Strong communicators
- Able to work under pressure
- Receptive to learning and navigating multiple programs, including client v systems
- Experience of dealing with complaints would be beneficial but is not essential.

**About Accenture**
- Equal Employment Opportunity Statement



  • Newcastle, Australia HRC Retail Advisory Full time

    **Contact Centre - Customer Service Advisor** **Location: Newcastle** *** **Hybrid working 30% office, 70% home working** If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you. We at Accenture care deeply about what we do and the impact we have with our clients and communities. At...


  • Newcastle, Australia SKY Italia Full time

    Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. - Join us as a Contact Centre Sales Advisor in our Newcastle contact centre earning £19,450 per annum with incentives on top - you can...


  • Newcastle, Australia SS&C Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job...


  • Newcastle, Australia Ashdown Consulting Full time

    Up to 34.50 p/h + Super - 5 month contract - Newcastle/WFH **Contact Centre Operator | 5 Month Contract | Up to $38.12 inc. Super** - **Up to 34.50 p/h + Super**: - **5 month contract**: - **Newcastle/WFH** **About the Company** Gain valuable real life experience & insights working for a leading NSW Government Organisation as a Contact Centre Operator....


  • Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Job Title**: Service Centre Manager **Salary**: SNSW Grade 7/8 ($95,136 - $112,164 plus employer's contribution to superannuation and annual leave loading) **Location**:Singleton NSW/Muswellbrook NSW (Hub and Spoke sites) **Employment Status**: Full-time, ongoing We are currently recruiting for the position of Service Centre Manager at our...

  • Contact Centre Officer

    17 hours ago


    Newcastle, Australia SS&C Full time

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job...


  • Newcastle, Australia Alexander Appointments Full time

    $32.16 per hour + Super | 35hours per week, 7am-7pm Monday to Friday Rotating Ro - NSW State Government | Newcastle Location - ASAP Start | Estimated 3-month temp assignment, potential to extend - **$32.16 per hour + Super | 35hours per week, 7am-7pm Monday to Friday Rotating Rosters**: - **NSW State Government | Newcastle Location**: - **ASAP Start |...


  • Newcastle, Australia Hudson Australia Full time

    Flexhive by Hudson is seeking to engage professionals with a passion for customer service to work in the contact centre of one of the State Government agencies based in Newcastle. This is a 3 month casual contract starting ASAP. About the role: - Office based role in Newcastle - Monday to Friday hours between 7am to 7pm on a 4 week rotating roster - 7...


  • Newcastle, New South Wales, Australia NAB Full time

    Customer Advisor, Leave and Relief - Singleton NAB Newcastle, New South Wales, Australia Overview Join NAB as a Branch Customer Advisor in the Hunter Coast District, with home base in Singleton. You'll support NAB's Hunter Coast branches by being the first point of contact for customers, help identify the most suitable products and services, and...


  • Newcastle, Australia HAYS Full time

    Contact Centre Operator | $31 per hour | 5-month Contract | Located in Newcastle | Role Title: Contact Centre Operator Contract: 30/06/23 Rate: $31.53 per hour plus super Located: Newcastle **Your new company** Hays are partnered with a local government agency based in Newcastle. They are currently looking for an experienced Call Centre Operator to join...