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Contact Centre Customer Service Advisor

2 weeks ago

Newcastle, Australia HRC Retail Advisory Full time

**Contact Centre - Customer Service Advisor**

**Location: Newcastle**
***

**Hybrid working 30% office, 70% home working**

If you’re passionate, driven and committed to providing a first-class customer experience then we’d love to hear from you.

We at Accenture care deeply about what we do and the impact we have with our clients and communities. At the very heart of this are our people who are diverse, innovative, and committed to delivering excellence.

At Accenture we build careers. We have mentors, career counsellors and buddies who are all there to support your growth and development. This is a great opportunity work for a company where you are encouraged to bring your best self to work every day and be part of a positive and dynamic team

As well as a
- **competitive salary, of £25,000 (depending on experience) and a 37.5 hour week (Monday to Friday including bank holidays - 9am to 5.30pm) **we offer a variety of
- **excellent benefits** including (but not limited to):

- 25 days annual leave plus bank holiday entitlement
- Employee Share Purchase Plan
- Excellent Pension scheme
- A variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
- Employee discounts
- Three days paid leave per year for charitable work of your choice
- Excellent employee referral programme with generous bonus payments for introductions
- Onsite gym in Newcastle
- Subsidised restaurant

**The Role**:

- Your primary responsibility will be to provide excellent customer service via inbound and outbound telephone calls. The role will involve troubleshooting complaints and logging faults when notified by customers to enable tracking of resolutions.

***

**Qualifications**:
**Role Requirements**:

- We are looking for Contact Centre experience within the Utilities/Energy industry with a background of complaints handling or experience of dealing with the Ombudsman Service.
- As well as this we are looking for people who are:

- Strong communicators
- Able to work under pressure
- Receptive to learning and navigating multiple programs, including client systems

**About Accenture**
- Equal Employment Opportunity Statement