Operations Manager

8 hours ago

Perth, Australia Peoplebank Full time

Location:
- Perth CBD- Job Type:
- Contract- Posted:
- about 3 hours ago- Contact:
- Alson Fernandes- Discipline:
- General IT
- Reference:
- 261212**Operations Manager - Networks**

**Position Title**
- Initial 12month contract with a high profile client in the Perth CBD
- Seeking experience with Cisco Products
- Strong troubleshooting skills with technical background and customer care experience.
- Work for a leading technology company

**About the company**:
A global technology company that has been established over 100 years

**The role**:
**Responsibilities**:

- Lead the delivery of Expert Care services to our client's Customers, prioritizing customer satisfaction and operational excellence.
- Build strong relationships with customer operational teams, serving as a trusted advisor and point of contact for all support-related matters.
- Coordinate with internal teams to expedite incident resolution, maximising system availability and minimising downtime.
- Act as a point of escalation for customers, providing regular updates and post-incident analysis to ensure continuous improvement.
- Manage and coordinate Expert Care resources, including Asset Manager, Learning Advisor, and High Touch Engineers, to deliver comprehensive support services.
- Lead the operational section of Quarterly Business Reviews (QBRs), demonstrating value, fostering trust, and providing strategic insights.
- Drive adoption of Expert Care services and align customer business requirements with Cisco services.

**Key Experience**:

- Excellent presentation skills, capable of effectively communicating with senior management.
- General understanding of technology and networking technologies; prior experience with Cisco products is highly regarded.
- Strong account and stakeholder management skills, with a proven track record of building and maintaining client relationships.
- Demonstrated expertise in incident and problem management, ensuring timely and efficient issue resolution.
- Experience in a support environment, collaborating with cross-functional teams and delivering results under pressure.
- ITIL or project management certifications are a plus.
- Exceptional written and verbal communication skills, with the ability to convey technical information clearly and concisely.
- Bachelor's degree in Computer Science, Business, or related field, or equivalent experience of 5+ years.

**How to apply**:
**Contact: Alson Fernandes - (08) 9423 1403 - (Job reference: 261212)**
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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