Operations Manager

Operations Manager

**This is a place for talent**

No matter your background or personality, if you bring a passion, and a drive to do your very best, you are welcomed here. We know that our people do their best work when there are diverse opinions and everyone feels valued and included. Because an inclusive workplace not only means people feel empowered, it also helps build a stronger business where great things happen.

Where a role is advertised as full-time, Charter Hall operate a flexible working environment and would be open to discussions on how this role could be performed.

**Role Summary**:
The role of the Operations Manager is to manage delivery of operational services, ensuring that Charter Hall's assets are safe for all stakeholders, compliant and maintained to a high level of presentation every day.

**Key Responsibilities**:
**Commercial**:

- Lead the Operations team to deliver metrics for each asset (e.g., Financial, safety goals, time targets, cost targets operational excellence and sustainability measures)
- Prepare and present operations Repair & Maintenance expense budget annually
- Manage through regular forecasting the operational Repair & Maintenance expenses in line with budget
- Attend and participate in monthly Profit & Loss review meetings
- Provide input to National Ops on any Centre regulatory amendments that may impact the procurement of infrastructure maintenance, supply, and resource contracts.
- Obtain the appropriate approval for expenditure in accordance with authority limits; ensure service providers are invoicing according to agreed schedule of rates
- Provide recommendations to National Operations on operating and capital budgets
- Ensure all team and service providers deliver operating practices that adhere to all relevant statutory requirements, Codes, standards, and authority requirements
- Adhere to compliance, information and cyber security policies and processes; identify enterprise risks, recommend, implement, and execute appropriate controls to manage risk including Work, Health, and Safety to ensure a safe workplace.

**People & Partnering**:

- Manage partnerships with key contract providers to ensure compliance, delivery on time and within budget
- Monitor contractor performance and host bi-monthly contractor meetings, providing feedback to efficiently manage each contractor performance
- Ensure team respond immediately to all emergency, evacuation, or other critical incidents within the Centre
- Build and nurture external professional partnerships with industry bodies to build best practice skills and knowledge in infrastructure management
- Partner on cross team projects and initiatives as required (PACE, Leasing Tenancy Co-ordination) to carry out site inductions and base building works
- Support team in developing strong Tenant Customer relationships through regular Tenant Customer conversations and providing operational updates at Tenant Customer meetings.

**Quality / Risk Management**
- Maintain and responsible for compliance to essential services measures including Annual certification of essential life safety systems under regulatory requirements
- Implementation and compliance to all associated WHS&E policies and procedures
- Carry out Property Work, Health and Safety Risk Inspections in a timely manner and appropriately address any Risk Action Items that arise
- Responsible for inductions of Centre based contractors
- Ensure systems used for managing Work, Health and Safety processes are utilised in accordance with Charter Hall direction (SINE, CM3, Keywatcher etc)
- Emergency contact point for incidents that arise within the Centres across the assigned Hub
- Address security related issues
- Coordination of annual essential services testing
- Contribute to mandated monthly Centre inspections with the Centre teams

**A spirit of shared success**

Together, our efforts shape the success of our customers and communities for years to come. That spirit of shared success is just as important for our people. And, it's not just something we say. Our employees are literally invested in our business - as shareholders.

**Learning**

On-the-job experiences. 24/7 online learning. Conversation series. Peer to peer coaching. Study leave and financial assistance. LinkedIn Learning.

**Well-being**

Sonder 24/7 EAP. Tuesday breakfasts. Well-being leave. Monthly Gather events. End of Trip facilities. WELL-accredited workplaces. Flu vax. Well-being speakers, resources and events.

**Wealth**

Short and long-term incentives. Salary continuance and crisis insurance. Employee securities. Discounted gym memberships and fitness wearables. Free health checks. Salary packaging. Discounted Qantas Club membership. Accor hotel discounts.

**Family**

16 weeks paid primary carers leave. 4 weeks secondary carers leave. Support for parental transition. School holiday programs.

**Leave**

Thank you day. Birthday leave. Purchased leave. Career breaks. Well-being leave. Volunte