Client Success Executive, Anz

5 days ago

Sydney, Australia Mintel Full time

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.

You will be joining a growing team across Australia and New Zealand and have the opportunity to travel to our clients across the country. We provide flexibility, with one to two days working from home, with a great office located conveniently in the city centre. As the world opens up more, you'll have the chance to spend a number of days out on the road seeing clients. You will be positive, friendly and most importantly at ease talking to people across different types of businesses and at various levels.

**What you will be doing**:

- **Growing existing account relationships**. You will be using your excellent communication skills, strong follow-up and sharp attention to detail to build relationships across a portfolio of clients.
- **Delivering Insights.** You will be presenting trends, category and consumer analysis to executive level audiences across Australia. Always in an engaging interactive and confident manner, training will be provided to support you to be successful.
- **Driving value**. You'll put your analysis skills to work to understand our client's businesses as well to develop strategies and action plans to improve the client experience, ensure client retention and enable account growth in partnership with the Account Managers.
- Ultimately you'll be helping our clients to achieve their business objectives

**What we are looking for**:

- **Client centric**: You will come to understand your clients, know their businesses inside out from strategic objectives to organisational structures.
- **Self-Directed**: You don't wait around to be told what to do, you take initiative to solve problems and uncover opportunities, and you are happy to take ownership and accountability for the success of your work and client portfolio.
- **Naturally curious**: You are naturally inquisitive and you'll learn the art of asking open ended questions to help you get to the heart of clients' challenges and goals.
- **Problem solving**:You're creative in how you tackle problems and collaborate both internally and with clients.
- **Words and numbers**: good numerical and verbal reasoning skills are important.

**We Hope You'll Like Our**
- Culture that supports true collaboration whilst embracing remote working.
- Flexible start and end times.
- Blended (office/home) approach to work.
- Approach to personal development where we encourage individuals to grow and share what they've learned.
- Social events, both within the department and across the company.
- Generous annual leave and wider circle employee benefits.
- Additional one day off to celebrate your birthday.
- Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
- Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
- Mental health and wellbeing support via Modern Health App and Employee Assistance Programme.
- Beautifully designed offices to foster collaboration and fun.

Mintel is an equal opportunity employer that committed to the strength of an inclusive workplace.

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