Service Delivery Manager

**Department for Infrastructure and Transport**
**Job reference**: 649935
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

Join Service SA in a dynamic role that impacts the daily lives of South Australians

Are you passionate about leading a team dedicated to exceptional customer service? We’re seeking a Service Delivery Manager to join our team and who will be responsible for providing essential government services, relating to driver licensing, vehicle registration, and more.

**About Us**
At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.

Service SA provides essential government services to our community through a network of over 21 customer service centres across the state, as well as contact centres and online. We serve more than 1.3 million licence holders and assist them with completing a range of registration and licensing transactions for their vehicles, trailers and boats.

**The Opportunity**
The Service Delivery Manager plays a pivotal role in leading the delivery of high-quality, customer-focused government services to the South Australian community. Reporting to the Region Manager, this position is responsible for managing staff, overseeing the accuracy of information and transactions, and addressing equipment and on-site facility issues within their scope of control.

As the Manager, a primary focus of the role is to lead, coach, and mentor staff, cultivating the skills and behaviours needed to effectively support a diverse customer base. The Service Delivery Manager ensures customers receive exceptional service and outcomes, always aligned with established policies and procedures.

As a trusted member of Service SA, you’ll contribute to a culture of integrity and confidentiality, leading by example.

You must also be prepared to be reassigned to different Service SA locations during periods of staff absences, high workloads, or as required to meet business needs.

**About You**
To be successful in this role you will demonstrate the following attributes:

- **Leadership -** Prioritise safety and wellbeing for yourself, others, and the community, taking proactive action to prevent complacency and utilising safety systems effectively.
- **Communication and Transparency -** Foster open communication, ensuring all team members contribute, and approach difficult conversations with honesty and openness.
- **Customer Service Excellence -** Support the Department’s Customer Service Charter and take responsibility for delivering consistent service excellence.
- **Judgement and Decision-Making -** Use sound judgment and data analysis to make informed, evidence-based decisions within your authority.
- **Goal Setting and Performance Management -** Set clear goals and performance standards, focusing on both output and behaviour to drive team success.
- **Compliance and Process Oversight -** Implement processes and controls to ensure policy compliance, tracking and monitoring their effectiveness.

**Available Vacancies**
We have multiple vacancies offering ongoing and temporary positions cross multiple metropolitan centres including:

- Adelaide CBD
- Elizabeth
- Gawler
- Marion
- Mitcham
- Modbury
- Mount Barker
- Port Adelaide
- Prospect
- Regency Park
- Seaford Meadows
- Tranmere

Service SA centres in select locations are open on Saturdays from 9am - 5pm, providing greater convenience for customers with commitments during regular hours.

Service Delivery Manager may be required to work one in every four Saturdays, based on a roster schedule.

**Qualifications/Experience**
Must possess a working knowledge of all relevant Acts and relevant policy and procedures or be willing to gain a working knowledge within a six (6) month period as to set up for success in the role.

**Special Conditions**
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.

**Tenure of Vacancy**
Multiple vacancies, Ongoing and Temporary

**Renumeration**
ASO5 - $85,790 to $95,413 pa + superannuation.

**Enquiries**
Cole Butler
Senior Service Delivery Manager
Telephone: (08)7133 2121

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

**Our Commitment**

As a WE'RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody.

Role Statement - Service Delivery Man