Client Services Officer, Aps Level 3, National

Sydney
- Applications close 22 October

**About the Department**:
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

- Growing innovative & competitive businesses, industries and regions
- Investing in science and technology
- Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.
**About the team**:
The Analytical Services Branch consists of a team of over 100 staff based in North Ryde and Port Melbourne. We are responsible for conducting chemical and biological measurement on a wide range of samples (including water, soil, food and pharmaceuticals). Performing a diverse range of tests (including elements, nutrients, organic contaminants and microbiological parameters). We provide analytical solutions and technical expertise for a large set of private sector and government clients across the environmental, food and health sectors, enabling them to meet their business, research and regulatory compliance needs. We also work closely with the tertiary education sector in Australia and have a number of international stakeholders.

**The opportunity**:
The role of Client Services Officer (CSO) resides within the Business Development and Client Services Team, located at NMI North Ryde. The CSO is responsible for day to day client service functions including answering phones, actioning and triaging incoming requests for information in the shared inboxes, providing quotes for services and facilitating communication from within the laboratory to our external stakeholders. The CSO will possess the skills and experience required at the APS3 work level standard. Ideally the CSO would have experience in a client services environment, have experience working with a LIMS system, have a scientific tertiary qualification and have strong time management and organisational skills.
- Minimum of Tertiary Qualification in science field.
- Demonstrated ability to consistently exhibit the NMI values of being adaptable, accountable, innovate, inclusive, influential and strategic. This includes building and sustaining positive relationships with team members and other teams, fostering a diverse and inclusive workplace, leading by example and showing integrity by being honest, transparent and accountable.
- Demonstrated customer service skills and experience (in a food or environmental laboratory would be beneficial), including exemplary oral and written communication, listening, time management, organisational and problem solving skills.
- An understanding of and commitment to workplace diversity, workplace participation, safe working environment and access and equity principles

**What you will do**:
This position is engaged in section Business Development and Client Services.

You will report to the Business Development Coordinator located at NMI Port Melbourne.
- Under the direction of Business Development Manager (BDM) and Client Services Supervisor (CSS) assist with the operations of the Client Service (CS) team (over both the Port Melbourne and North Ryde NMI locations) including pricelist management.
- Liaise with internal & external customers and stakeholders on technical aspects of NMI’s services, including methodology, limits of reporting, sampling, transport, storage, documentation and regulatory requirements.
- Under limited supervision, assist in the monitoring of the ASB Food and Customer Service shared inboxes and prepare quotations (up to moderately complex level)
- Act as nominated client contact for specified clients.

**Eligibility**:
**Notes**:

- Some travel (including interstate) may be necessary
- Position is primarily an 'on site' role but flexible work arrangements are available
- A minimum of 3 years relevant experience ideal
- Tertiary qualifications in a scientific field, chemistry or biochemistry preferred.

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

The department does currently offer flexible work opportunities for many roles. This vacancy is NSW - Sydney - North Ryde based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

**Application information**:
**Contact Informat