Customer Care Officer
1 week ago
**Job Description**: - ** Leading Not for profit Aged Care provider**: - ** Values-based organisation**: - ** Hunters Hill, NSW location**: - ** Core Hours 7am to 5.30pm Monday to Friday**: - ** Hybrid Work Set-up including Work from home after training is completed** Catholic Healthcare promotes the dignity, life, and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do. We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, NSW. The Customer Care Team are at the heart of the organisation and responsible for providing a superior customer experience to our clients. The Customer Care Officer is the first point of contact for our In-Home Service clients, and it is not a role for the faint hearted On any given day you will be taking calls from a busy queue, and simultaneously recording your interactions, for billing enquiries, transport requests, escalations for scheduling anomalies or additional services, client feedback, locating clients that are not home for a scheduled service, incidents, and complaint management. You will follow well defined and embedded processes and be comfortable thinking on your feet to account for individual variations. The position works as part of a large collaborative team to ensure clients are provided with accurate and timely responses. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills. **_ To be successful in this role you will ideally have:_** - Experience in Aged Care Services or similar - An enthusiastic "Can Do" attitude - Ability to identify issues, assist in solving them and adapt to changing circumstances - Strong planning and organising skills with a high attention to detail - Enjoy finding solutions to complex customer enquiries - A passion to deliver a quality customer experience - Exceptional verbal and active listening skills - An empathetic approach with the ability to make complexity simple - An excellent telephone manner and ability to build rapport - Procura and Orca experience will be highly regarded - Ability to work autonomously, as part of a busy dedicated team - Flu and Covid Vaccination evidence **_ Why you'll love working with us:_** - Opportunity to work within a values-based organisation, with caring at the heart of everything we do - Supportive and inclusive team environment - Salary packaging opportunities to increase your take home pay - Potential for flexible working arrangements such as work from home days - Ongoing support and direction from your Team Leader
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Customer Care Officer
1 week ago
Hunters Hill, Australia Catholic Healthcare Full time**Job Description**: - ** Leading Not for profit Aged Care provider**: - ** Values-based organisation**: - ** Hunters Hill location**: - ** Work between 9.30am to 5.30pm Monday to Friday**: - ** Hybrid Work Set-up including Work from home after training period** Catholic Healthcare promotes the dignity, life, and spirituality of older people through...
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Customer Care Officer
2 days ago
Hunters Hill, Australia Catholic Healthcare Full timeDiscover a career where care goes both ways! - Location - Hunters Hill - Permanent Full-Time role (with WFH days once trained) - $40.15 per hour plus not for profit salary packaging (pay less tax!) - Flexible start and finish times - our Customer Care Centre operates 7am to 5.30pm Monday to Friday Exciting things are happening at Catholic Healthcare! We are...
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Customer Care Officer
6 days ago
Hunters Hill, Australia Catholic Healthcare Full timeDiscover a career where care goes both ways! - Location - Hunters Hill - Permanent Full-Time role - Not for profit employer, so you pay less tax! - Competitive hourly rate - $39 per hour - Flexible start and finish times - our Customer Care Centre operates 7am to 5.30pm Monday to Friday Exciting things are happening at Catholic Healthcare! We are celebrating...
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Customer Care Team Leader
6 days ago
Hunters Hill, Australia Catholic Healthcare Full timeCompany Description Catholic Healthcare PTY Ltd **Job Description**: - ** Excellent Salary Packaging options + 6 extra leave days**: - ** Not-For-Profit / values based organisation**: - ** Permanent Full-Time position** We are now seeking an enthusiastic and experienced Customer Service Team Leader to motivate and lead our team of dedicated customer...
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Administration Officer
2 days ago
Hunters Hill, Australia Ramsay Health Care Full time**Permanent full-time, part-time and casual positions**: - We care about** YOU!**Access counselling, **wellbeing services**, legal & financial assistance - Join Australia's largest private health care provider **The Opportunity** You will be joining our friendly Administration Team providing a comprehensive customer focused service to all aspects of the...
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Customer Care Team Leader
2 weeks ago
Hunters Hill, Australia Catholic Healthcare Full timeDiscover a career where care goes both ways! - Location - Hunters Hill - Competitive hourly rate - from $48 per hour based on experience (plus superannuation) - Not for profit employer, so you pay less tax! - Grow your career with a mission driven, values based organisation Exciting things are happening at Catholic Healthcare! We are celebrating 30 years of...
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Administration Officer
1 week ago
Hunters Hill NSW, Australia Ramsay Health Care Full time $60,000 - $90,000 per yearPermanent full-time, part-time and casual positionsWe care about YOU Access counselling, wellbeing services, legal & financial assistanceJoin Australia's largest private health care providerThe OpportunityYou will be joining our friendly Administration Team providing a comprehensive customer focused service to all aspects of the Hospital Front Office. You...
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Care Advisor
2 days ago
Hunters Hill, Australia Catholic Healthcare Full time**Job Description**: - ** Opportunity to partner with our Home Care Package Clients and our dynamic team**: - ** Drive and take ownership of your caseload**: - ** Full-time permanent position**: - ** Office location in Hunters Hill**: - ** Not-For-Profit Salary Packaging** **What will your role look like?** Working autonomously, you will use your...
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Administration Officer
1 week ago
Hunters Hill, Australia Hunters Hill Private Hospital Ramsay Health Full time $60,000 - $90,000 per yearPermanent full-time, part-time and casual positionsWe care about YOUAccess counselling, wellbeing services, legal & financial assistanceJoin Australia's largest private health care providerThe OpportunityYou will be joining our friendly Administration Team providing a comprehensive customer focused service to all aspects of the Hospital Front Office. You...
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Care Advisor/case Manager
4 days ago
Hunters Hill, Australia Catholic Healthcare Full timeDiscover a career where care goes both ways! - Location - Northern Sydney (office location Hunters Hill) - Permanent Full Time role - Pay rate - $46.35 per hour + superannuation + 99cents per km - Not for profit employer, so pay less tax! Exciting things are happening at Catholic Healthcare! This year we’ll celebrate our 30 years in care, we now have...
