Customer Care Officer

3 days ago

Hunters Hill, Australia Catholic Healthcare Full time

**Job Description**:

- ** Leading Not for profit Aged Care provider**:

- ** Values-based organisation**:

- ** Hunters Hill location**:

- ** Work between 9.30am to 5.30pm Monday to Friday**:

- ** Hybrid Work Set-up including Work from home after training period**

Catholic Healthcare promotes the dignity, life, and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.

We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, NSW. The Customer Care Team are at the heart of the organisation and responsible for providing a superior customer experience to our clients.

The Customer Care Officer is the first point of contact for our In-Home Service clients, and it is not a role for the faint hearted On any given day you will be taking calls from a busy queue, and simultaneously recording your interactions, for billing enquiries, transport requests, escalations for scheduling anomalies or additional services, client feedback, locating clients that are not home for a scheduled service, incidents, and complaint management. You will follow well defined and embedded processes and be comfortable thinking on your feet to account for individual variations.

The position works as part of a large collaborative team to ensure clients are provided with accurate and timely responses. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills.

**_ To be successful in this role you will ideally have:_**
- Experience in Aged Care Services or similar
- An enthusiastic "Can Do" attitude
- Ability to identify issues, assist in solving them and adapt to changing circumstances
- Strong planning and organising skills with a high attention to detail
- Enjoy finding solutions to complex customer enquiries
- A passion to deliver a quality customer experience
- Exceptional verbal and active listening skills
- An empathetic approach with the ability to make complexity simple
- An excellent telephone manner and ability to build rapport
- Procura and Orca experience will be highly regarded (but not essential)
- Ability to work autonomously, as part of a busy dedicated team
- Covid Vaccination evidence

**_
Why you'll love working with us:_**
- Opportunity to work within a values-based organisation, with caring at the heart of everything we do
- Supportive and inclusive team environment
- We offer salary packaging to increase your take home pay
- Potential for flexible working arrangements such as work from home days
- Ongoing support and career progression opportunities

  • Customer Care Officer

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Leading Not for profit Aged Care provider - Increase your take home pay with not for profit salary packaging - Permanent Full-time - Hybrid role - office located in Hunters Hill - Flexible start and finish times - Customer Care Centre operates 6am to 5.30pm Monday to Friday with rotating weekend shifts and some...

  • Customer Care Officer

    3 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Customer Care Officer - Home and Community CareJoin to apply for the Customer Care Officer - Home and Community Care role at Catholic HealthcareCustomer Care Officer - Home and Community Care4 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Officer - Home and Community Care role at Catholic HealthcareDiscover a career where care...

  • Customer Care Officer

    3 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Leading Not for profit Aged Care provider**: - ** Values-based organisation**: - ** Hunters Hill, NSW location**: - ** Core Hours 7am to 5.30pm Monday to Friday**: - ** Hybrid Work Set-up including Work from home after training is completed** Catholic Healthcare promotes the dignity, life, and spirituality of older people...

  • Customer Care Officer

    2 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Location - Hunters Hill - Permanent Full-Time role - Not for profit employer, so you pay less tax! - Competitive hourly rate - $39 per hour - Flexible start and finish times - our Customer Care Centre operates 7am to 5.30pm Monday to Friday Exciting things are happening at Catholic Healthcare! We are...

  • Customer Care Team Leader

    2 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Company Description Catholic Healthcare PTY Ltd **Job Description**: - ** Excellent Salary Packaging options + 6 extra leave days**: - ** Not-For-Profit / values based organisation**: - ** Permanent Full-Time position** We are now seeking an enthusiastic and experienced Customer Service Team Leader to motivate and lead our team of dedicated customer...

  • Customer Engagement

    4 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: **Customer Engagement - Leading Aged Care Provider** - ** Part-time Permanent position - 24 hours per week (hours can be spread across week if needed)** - ** Be part of a collaborative, fun team! - Hunters Hill Based** - ** Job security and ongoing training provided** You don't need to be Catholic to work for us but you do need to value...

  • Customer Care Officer

    3 weeks ago

    The Council of the Municipality of Hunters Hill, Australia Catholic Healthcare Full time

    Customer Care Officer - Home and Community CareJoin to apply for the Customer Care Officer - Home and Community Care role at Catholic HealthcareCustomer Care Officer - Home and Community Care4 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Officer - Home and Community Care role at Catholic HealthcareDiscover a career where care...

  • Care Advisor

    4 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Opportunity to partner with our Home Care Package Clients and our dynamic team**: - ** Drive and take ownership of your caseload**: - ** Full-time temporary position - 12 month contract**: - ** Office location in Hunters Hill**: - ** Not-For-Profit Salary Packaging** **What will your role look like?** Working autonomously,...

  • Personal Care Assistant

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Hunters Hill NSW location**: - ** Permanent part-time Afternoon shifts ( 2:45 to 9pm )**: - ** Join a purpose driven, aged care services organization** Make a difference through providing high quality personalised care to our valued aged care residents at St Anne's & St Joseph, Hunters Hill. Rewarding and diverse role that...

  • Personal Care Assistant

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - **St Joseph Aged Care & St Anne's Aged Care**: - ** Casual positions available**: - ** Hunters Hill, NSW** Make a difference through providing high quality personalised care to our valued aged care residents at St Joseph & St Anne's in Hunters Hill. Rewarding and diverse role that includes personal care such as showering, dressing,...