Customer Service, Usher

6 days ago

Perth, Australia VenuesLive Full time

**Customer Service, Usher & Parking Attendants Event Day Casuals**:
**Join the Team at Optus Stadium as a Customer Service & Parking Attendant**:
Optus Stadium, one of Australia’s premier entertainment destinations, is globally recognised as the **International Venue of the Year** (Stadium Business Awards 2022) and the **World’s Most Beautiful Stadium** (Prix Versailles 2019). Our commitment to a ‘fans first’ approach ensures we create memorable experiences for every guest who visits. For the **fifth year in a row**, we are proud to be awarded the** 2024 Best Stadium in Australia Award** by the Austadium Awards.

At the heart of this success is our high-performing, passionate team. Dedicated to innovation, inclusivity, and quality, we take pride in being an equal opportunity employer and operating in a vibrant and collaborative environment.

**About the Role**:
We’re on the lookout for **enthusiastic and customer-focused individuals** to join our team as **Customer Service & Parking Attendants**. In this dynamic role, you’ll play a key part in ensuring seamless event-day operations, whether it’s greeting patrons, guiding vehicles, or assisting with venue navigation. Your efforts will help create unforgettable experiences at Optus Stadium.

**Key Responsibilities**:

- Warmly welcome and assist patrons with professionalism and enthusiasm.
- Provide accurate information on parking, seating, facilities, and event schedules.
- Direct vehicles safely and efficiently to designated parking areas.
- Maintain organised and safe parking zones, ensuring compliance with regulations.
- Support crowd control and assist with the flow of patrons at entry points and throughout the venue.
- Address customer enquiries promptly, delivering positive outcomes.
- Collaborate with team members to create a smooth and enjoyable event experience.

**About You**:
We’re looking for individuals who thrive in a fast-paced environment and are passionate about exceptional customer service.

**Skills & Attributes**:

- A friendly, approachable, and professional demeanour.
- Strong verbal communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Ability to work effectively as part of a team and stay positive under pressure.
- Flexibility to work evenings, weekends, and public holidays.
- Capability to remain on your feet for extended periods and work outdoors in varying weather conditions.
- Experience in customer service or traffic management is advantageous but not essential - training will be provided.

**Why Join Us?**:

- Be part of a supportive and inclusive team.
- Gain valuable experience at a world-class venue.
- Enjoy a vibrant and fun work environment.
- Opportunity to work at Perth’s most exciting events.

**Ready to Make an Impact?**:
**Applications close Sunday 2nd of February at 5pm.

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