Customer Service

3 days ago

Perth, Australia Shred-X Full time

We currently have an exciting full-time opportunity available for a motivated, professional, and customer-focused Customer Service Representative to join our team based at our Welshpool branch.
- Permanent Full Time Role with a Public Listed Company
- Market competitive salary
- Reward and Recognition Program, Shopping discounts

Shred-X is a fast paced and growing company committed to exceptional customer service and the development of innovative and sustainable practices. We are seeking a person with a high standard of customer service excellence who is committed to servicing existing clients and building relationships with our new clients.

You will be joining a team re-known for their high standard of service and sales excellence to existing and new clients. The scope of the role will see you play an integral part in providing high quality customer service and support for all Shred-X Secure Destruction clients and stakeholders. You will need to be a problem solver and proactive to ensure your service delivery remains first class.

Role & Responsibilities:

- Ensuring customers receive efficient service and timely responses to queries.
- Responsible for contacting and liaising with customers regarding queries or issues related to services.
- Present new products and services and enhance existing relationships.
- Liaise with sales team and take overflow of phone calls when required.
- Liaise with operations/logistics team to receive priority route decisions, as well as providing ongoing feedback to customers on the resolution of incidents and requests.
- Build and maintain relationships with team members nationally and its customers.
- Utilise problem solving techniques.
- Maintain up-to-date working knowledge of cloud-based CRM and invest in learning and development.
- Participate in team, coaching and development meetings, annual performance reviews and adhere to occupational health and safety training standards and on-going training.
- Willingness to be cross trained within the departments.
- Front desk/Reception coverage as required.
- Other administration tasks.

We are looking for:

- Previous customer service experience.
- A high level of attention to detail and ability to anticipate issues.
- A great communicator with excellent verbal and written communication skills.
- An enthusiastic, independent person who loves building customer relationships, and be who is passionate about providing exceptional customer service every time.
- A reliable, hard-working, and honest person with a mature approach.
- A team player and proactive self-starter who can work autonomously, with a drive to help all customers.
- A cheerful and professional customer service and telephone manner.
- Competent skills in Microsoft office suite, preferably with experience with a cloud-based CRM.

What is in it for You?
- We are a growing, successful business
- Great benefits including employee shopping discounts
- Employee reward and recognition program
- Company uniform
- Employee Assistance Program

Shortlisted applicants will be required to:

- Undergo a Federal Police clearance check.
- Be eligible to legally live and work in Australia
- Undertake a pre-employment medical assessment relative to their position
- Appropriate immunisation requirements, including COVID 19 vaccinations.

As part of the Shred-X team you have access to company benefits such as career progression opportunities, employee discounts at over 300 retailers, supportive team environment and inclusive team atmosphere.

  • Customer Service

    7 days ago

    Perth, Australia Dynamic Staffing Solutions Full time

    Enjoy working autonomously in Malaga - Work for a business that values their staff - $50K - $65K + super negotiable on experience **About Us** **Tasks & Responsibilities** - Administration, customer service, data entry with general office duties - Communication with suppliers and customers - Process, pack, and ship sales orders including taking payments -...

  • Customer Service

    1 week ago

    Perth, Western Australia Team Global Express Full time $50,000 - $80,000 per year

    We are looking for enthusiastic, energetic, and reliable Customer Service Consultant to join our friendly team based at Perth Airport .Every interaction is an opportunity to connect with our customers and make a difference.Abou the roleFull-time, Monday to Friday, 9:00 AM – 5:00 PMHandle inbound and outbound customer interactions via phone, email, and...

  • Customer Service

    3 days ago

    Perth, Australia Perth Full time

    **About us** Our company is a wholesale distributor operating from Cannington WA and have been in operation for over 60 years. **Position Details** An opportunity has become available within our Internal Sales Support department where we are looking for a well-spoken professional with a fantastic phone manner and strong organisational skills to join our...

  • Customer Service

    16 hours ago

    Perth, Western Australia VetPartners Full time $45,000 - $65,000 per year

    We are a group of Vet Clinics that operate under a few different names, but are all part of the VetPartners family, and every one of our clinics takes pride in connecting with the local community, putting the health and happiness of pets first. So no matter where you happen to be currently, or if you find yourself moving, you can find the same loving care...

  • Customer Service

    7 days ago

    Perth, Australia Hive Direct Marketing Solutions Full time

    **Who are we?** The team at Hive have over 15 years experience working in the sales & marketing sector in Australia. We only partner with brands who have great products to sell, all we need from you is a great attitude & we will teach you the rest. We pride ourselves on looking after our people across the 4 states we operate in, offering a fun working...

  • Customer Service Administrator

    6 days ago

    Perth, Western Australia KVS Full time $40,000 - $60,000 per year

    Summary:We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, managing customer inquiries and complaints, and ensuring that all customer needs are met in a timely and efficient...

  • Customer Service Representative

    1 week ago

    Perth, Australia Opteon Full time

    About us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...

  • Customer Service Manager

    1 week ago

    Perth, Australia TechnipFMC Full time

    **Location**:Perth, AU **Employment type**:Employee **Place of work**:Office **Offshore/Onshore**:Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration - and we want you to be part of it. You’ll be joining a culture that values...

  • Customer Service Officer

    1 week ago

    Perth, Australia Opal. Full time

    **Discover Opal....** As part of the Nippon Paper Group, Opal is one of Australasia’s leading packaging and paper companies and we employ more than 4,500 team members across our operations. We manufacture goods that you see, touch and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. **Discover the...

  • Customer Service Officer

    20 hours ago

    Perth, Australia Embodied Full time

    We are currently seeking a Customer Service Officer to join a growing family-owned and operated business, specialising in providing automotive parts to fleet vehicles. Located in Canning Vale, this position offers a highly enjoyable work environment with comprehensive product and system training. No prior customer service experience is required as we provide...