Quality Specialist

5 days ago

Newcastle, Australia Lifestyle Solutions Full time

**Quality Specialist (Investigations)**:

- Newcastle, Maitland & Hunter, NSW, Australia, 2295
- Full Time Permanent
- Part Time Permanent

**Quality Specialist (Investigations)**

**Newcastle, NSW | Full-time | Access to Salary Packaging of over $15K**

**Lead with Integrity. Investigate with Impact.**

Are you ready to take your investigative skills to the next level—where every case you handle helps protect vulnerable individuals and improve care standards across Australia?

We’re looking for a **Quality Specialist**who thrives on uncovering the truth, driving change, and making a real difference in the lives of children and people with disability.

**What You’ll Be Doing**

**Lead investigations** into serious incidents, complaints, and allegations—ranging from abuse and neglect to restrictive practices and WHS matters.
**Gather and analyse evidence** with precision, empathy, and procedural fairness.
**Engage with regulators** like the NDIS Commission, Child Protection, Ombudsman, and WorkSafe.
**Deliver clear, trauma-informed reports** and outcome letters that drive corrective action.
**Support continuous improvement** by identifying trends and embedding safer practices across services.

**What You’ll Bring**
- Certificate IV in Government (Investigations) or equivalent (desirable)
- Tertiary qualifications in social work, disability, child protection, or related fields
- Experience in investigations within OOHC, disability, or health sectors
- Strong communication, analytical, and documentation skills
- A commitment to safeguarding, quality, and professional growth

**You’ll also need (or be happy to obtain)**
- National Police Check
- Working with Children Check
- NDIS Workers Screening Check

**Why You’ll Love Working With Us**

**Purpose-driven work** that protects and empowers vulnerable communities
**Collaborative culture** with passionate professionals across clinical, operational, and governance teams
**Opportunities for growth** in quality, risk, and safeguarding
**Access to Salary packaging of over $15K** and flexible work options
**Values-led organisation**: Inspired. Courageous. Skilful. Responsive.

**Ready to Make a Difference?**

If you’re a skilled investigator with a heart for justice and a mind for detail, we want to hear from you.

For more information, or a copy of the Position Description), please contact **Jason** from the Possability Recruitment Team on **0408 720 280**.

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