El1 Assistant Director

2 weeks ago

Perth, Australia Department of Veterans' Affairs Full time

Location: Perth, WA
- Contact Officer: Peter King on 08 9366 8260

The Assistant Director is responsible for managing a claims processing service delivery function which is client focused and oversees the management of staff who may undertake the registration, investigation, determination and in some areas, the ongoing management of benefits under the relevant legislation.
The occupant must have highly developed leadership and communication skills, initiative, analytical skills and an ability to liaise with stakeholders at all levels.
The key duties of the position include:

- Oversee the operations of the service delivery function to ensure relevant activities and outcomes are achieved.
- Manage, and monitor performance including reporting and analysis of service delivery teams and compliance with quality and service delivery standards.
- Provide direction to the team and direct staff through mentoring, coaching and performance management.
- Review complex and sensitive issues relating to stakeholders including working directly with veterans/clients/representatives and negotiating positive outcomes.
- Undertake recruitment activity when appropriate to ensure teams are trained and resourced appropriately to meet service standards.
- Drive innovation and improvement in service delivery, champion continuous improvement, veteran centric culture and promote a positive team culture focused on inclusion, collaboration and operational excellence.
- Contribute to the strategic direction of the section and provide input into operational, compliance, and general management issues.
- Ad hoc tasks within the incumbent’s area of expertise as directed.

**Eligibility**:
Highly Desirable:
Management and leadership experience.
Demonstrated cultural development of teams and cooperative working relationships with key stakeholders.
Applicants must be an Australian citizen to apply.

**Notes**:
This recruitment process is being used to fill an ongoing position.
A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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