Operations Coordinator Team Leader

1 week ago


Melbourne, Australia World Challenge Full time

**Operations Coordinator Team Leader**:
About The Role

As the Operations Coordinator Team Leader for our Australian team, you will report to the Head of Customer Experience. Your main responsibility is to ensure a seamless customer experience from sign-up to trip end. This includes answering customer queries, preparing participants, and solving problems swiftly during their trip.

**Reporting lines**:
The Operations Coordinator Team Leader will be line-managed by the Head of Customer Experience and will manage a team of 3 Operations Coordinators.

**Key responsibilities**:
The Operations Coordinator Team Leader actively participates in daily tasks and manages the team.
- Train, mentor, and coach Operation Coordinators and Ops Centre staff to achieve high-quality work within agreed timeframes.
- Ensure all participant administration (including payments, medical information & passport details) is up to date, accurate, and approved before departure.
- Through leading by example, empower the team of Operations Coordinators to problem-solve unexpected challenges on trips, within the boundaries of agreed standard operating procedures.
- Help build operational consistency, efficiency, and effective communication between the UK and Australia.
- Ensure our rota shift system is fully staffed at all times, including ensuring cover is in place for annual leave and absence of other team members. At times, this will involve being an active member of the rota system.
- Act as the point of escalation for pre-departure, on-trip, and post-trip issues to resolve issues and ensure we deliver the best possible service.
- Collaborate with other team members to provide necessary support for participants with complex medical conditions during their involvement.

**Key skills**:
To be an effective Operations Coordinator Team Leader, an individual should:

- Have a proven track record of delivering customer service in a fast-paced office environment.
- Be an effective, motivating leader of people, able to direct the workload and manage the performance of others where necessary.
- Be an excellent all-round communicator, via multiple communication platforms. Strong verbal and written skills are required, along with excellent attention to detail.
- Consider the larger context of a situation and provide balanced direction that serves the business and the customer.
- Demonstrate the drive and motivation to constantly ask if there is a better way, and to initiate and manage action and/or change if there is.
- Be able to effectively balance workload and react quickly and efficiently to changing priorities.
- Have a passion for travel and student development.
- Be able to commit to a rota shift system when required, for the times of year where teams are on trips.

**Our Commitment to Equity, Diversity & Inclusion**:
We believe people are happiest and perform best when they can express their authentic selves, and diverse teams deliver better results. We are committed to crafting a diverse, equitable, and inclusive environment where everyone can thrive. We encourage all applicants passionate about this opportunity.

LI-GJ1 #LI-HYBRID



  • Melbourne, Victoria, Australia World Challenge Full time

    **Operations Coordinator Team Leader**:About The RoleAs the Operations Coordinator Team Leader for our Australian team, you will report to the Head of Customer Experience. Your main responsibility is to ensure a seamless customer experience from sign-up to trip end. This includes answering customer queries, preparing participants, and solving problems...


  • Melbourne, Victoria, Australia Care Choice Full time

    Exciting opportunity to enhance your leadership skills- Coach and develop your own team- Come work for a progressive and passionate organisation**About CareChoice**CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the...


  • Melbourne, Victoria, Australia beBeeCare Coordinator Full time $110,000 - $143,000

    Job Title: Healthcare Operations ManagerClinical care coordinators play a pivotal role in ensuring the needs of residents are met and effectively documented.This position involves managing clinical teams to guarantee resident requirements are fulfilled, overseeing documentation of resident care plans, and coordinating reappraisals. The successful candidate...


  • Melbourne, Australia Levande Pty Full time

    Posted Tuesday 5 August 2025 at 2:00 pm | Expires Wednesday 3 September 2025 at 1:59 pm Shape the future of exceptional retirement living at Levande. At Levande, we’re redefining retirement living, creating vibrant, purpose-built communities that empower older Australians to live well. As we continue to grow, we’re seeking an organised and proactive...


  • Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Job Title: Operational Team LeaderWe are seeking a dedicated and results-driven individual to lead our operational team as an Operational Team Leader. The successful applicant will be responsible for driving team performance, ensuring a safe working environment, and fostering teamwork.Key Responsibilities:Maintain a safe working environment by adhering to...


  • Melbourne, Victoria, Australia Buscojobs Full time

    Posted Tuesday 5 August 2025 at 2 : 00 pm | Expires Wednesday 3 September 2025 at 1 : 59 pm Shape the future of exceptional retirement living at Levande.At Levande, we're redefining retirement living, creating vibrant, purpose-built communities that empower older Australians to live well.As we continue to grow, we're seeking an organised and proactive...


  • Melbourne, Victoria, Australia beBeeClinical Leader Full time $119,231 - $168,403

    Director - Sensitive Physical Examinations ProgramThis is a challenging and rewarding role that requires a skilled leader to develop and implement the clinical skills of future doctors, promoting patient-centred care.Leadership Development: Oversee academic coordination, strategy, and policy of the program to achieve excellence in teaching medical or health...


  • Melbourne, Victoria, Australia Levande Pty Full time

    Posted Tuesday 5 August 2025 at 2:00 pm | Expires Wednesday 3 September 2025 at 1:59 pmShape the future of exceptional retirement living at Levande.At Levande, we're redefining retirement living, creating vibrant, purpose-built communities that empower older Australians to live well.As we continue to grow, we're seeking an organised and proactiveOperations...


  • Melbourne, Victoria, Australia Buscojobs Full time

    Posted Tuesday 5 August 2025 at 2 : 00 pm | Expires Wednesday 3 September 2025 at 1 : 59 pmShape the future of exceptional retirement living at Levande.At Levande, we're redefining retirement living, creating vibrant, purpose-built communities that empower older Australians to live well. As we continue to grow, we're seeking an organised and proactive...


  • Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...