Field Service Controller

1 week ago

Larapinta, Australia Toyota Material Handling Australia Full time

**About the Role**

We are seeking a permanent full time Field Service Controller to join our Brisbane Branch. Reporting to the Field Service Manager, this position is responsible for efficiently allocating breakdowns, scheduled maintenance and other repairs to technicians as required and ensuring internal/external customer’s needs are identified and met.

**Responsibilities will include**:

- Book service work for retail and rental equipment.
- Coordination and allocation of service and breakdown jobs to technicians.
- Maintain information relating to service and breakdown jobs.
- Plan daily work to ensure the labour available is utilised to its full capacity.
- Coordinate quoted Additional Repair jobs.
- Coordinate 3rdparty suppliers for breakdown jobs.
- Assist technicians with technical queries.
- Coordinate tool and safety equipment replacements as required.
- Monitor Technician’s work hours on a daily basis.

**Skills and experience**:

- Previous experience in a similar role where required to control/coordinate a team of remote technicians.
- Experience in the Material Handling Industry or Industrial Services Industry, _(desirable)_
- Proven experience using an ERP (M3, SAP etc.)
- Superior communication, interpersonal & time management skills.
- Strong telephone skills and experience responding to a high volumes of customer queries over the phone.
- Proven ability to handle multiple tasks at one time.
- High attention to detail

**About TMHA**:
Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation.

TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.

**Our commitment**:
**Apply**
- Pre-employment medical assessments, including drug and alcohol testing are a part of the Toyota Material Handling Australia recruitment process._

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