Duty Manager

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
We are currently seeking an experienced, hands-on and professional Duty Manager (Housekeeping) to assist in the day to day running of the Hotel. The role is responsible for the overall operation and direction of the housekeeping department at our Oaks The Entrance Waterfront Suites property.

**In this role you will be responsible for**:

- Answering guest questions and monitoring the delivery of quality guest service.
- Controlling and purchasing within budget, all operating supplies, replacements, consumables and maintaining par levels including processing and coordinating payments/accounts for such purchases.
- Ensuring a high standard of cleanliness is evident throughout the property in Housekeeping (in rooms, public and common areas).
- Maintaining accurate records, i.e. financial, maintenance; inventory (all aspects pertaining to the Housekeeping Department).
- Implementing a transparent communication process with all key personnel.
- Ensuring a productive and professional relationship with Housekeeping staff members and all contractor personal.
- Oversee daily on the job training for all Housekeeping Attendants.

Expected Hours: 38 per week

Location: 89 The Entrance Road (via Duffys Lane), The Entrance NSW 2261

Annual salary: $70,000 - $72,000 (excluding superannuation)

Approved Sponsor: Oaks Hotels & Resorts Suites

**Qualifications**:
**The successful applicant will possess**:

- Minimum 2 years previous experience in a similar role.
- Solid knowledge of Hotel and Housekeeping operations.
- Experience in the management and motivation of team members.
- Strong customer service, communication, and interpersonal skills.
- Excellent personal presentation.
- A positive, friendly, can-do attitude
- Availability to work a full time position on a rotating roster, including weekends and public holidays.

Additional Information
**Join our positive and vibrant team and be rewarded with these team benefits**:

- Extremely competitive hourly rate
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, NIB insurance discounts
- Promotion opportunities across Minor Hotels globally
- Career development / progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.