Airport Services Duty Officer

3 weeks ago

Council of the City of Sydney, Australia Qatar Airways Group Full time

Airport Services Duty Officer - Sydney, Australia

We are recruiting for an Airport Services Duty Officer based in Sydney, Australia.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Accountabilities

- Responsible for the day-to-day operations and acts as liaison between airport service providers, and users.
- Provides input and recommendations to management to improve the effectiveness of the daily operations.
- Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
- Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.
- Conducts spot-checks on to ensure adequate standards are maintained.
- Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.
- Conduct briefing sessions for shift and GHA supervisors on a shift basis.
- Compiling a detailed station handling report for Airport Duty Manager on a shift basis.
- Manage the utilization of petty case expenses and keep a track of petty case expenditure in line with standard financial procedures. Monthly reports, FFP enrolments, LPC checks.
- Petty Cash Custodianship, delegating duties of subordinates, monthly statistics.
- Responsible to prepare monthly reports and LPC’s.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
- Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.

Qualifications

About you

- Bachelor's Degree.
- 4 years relevant experience.
- Experience in an airline or a reputed GHA on a supervisory level.
- Excellent English language communication knowledge.
- Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.
- Must be able to perform duties under pressure while maintaining the highest levels of the customer service standards adhering to tight deadlines.
- Flexibility to take up duty travel to out stations for covering various assignments.
- High level computer literacy.
- Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities.
- Should have the legal rights to live and work in Australia.

Equal Employment Opportunity

#J-18808-Ljbffr

  • Liquor Sales Advisor

    16 hours ago

    City of Brisbane, Australia Lotte Duty Free Full time

    Location: 8 Locations Posted on: 15 October 2025 ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of...

  • Airport Services Duty Officer

    3 days ago

    North Sydney Council, Australia Qatar Airways Full time $80,000 - $120,000 per year

    We are recruiting for an Airport Services Duty Officer based in Sydney, Australia. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have...

  • Airport Services Duty Officer

    5 days ago

    Sydney, Australia Qatar Airways Full time

    We are recruiting for an Airport Services Duty Officer based in Sydney, Australia. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time departure of flights. You will also have...

  • Cargo Clerical Staff

    3 weeks ago

    Council of the City of Sydney, Australia dnata Airport Services Full time

    Sydney T1 Cargo are seeking a number of clerical staff to join the Sydney T1 team. These roles are to supply demand at our Cargo warehouse and will be required to work shift work including; early starts, late finishes, nights, weekends and public holidays. The purpose of this role is to perform airfreight and associated clerical duties as directed in a...

  • Cargo Service Delivery Agents

    3 weeks ago

    City of Melbourne, Australia dnata Airport Services Full time

    Melbourne Airport, VIC Overview Are you passionate about working in aviation? Looking for opportunities to learn and develop? Come grow a rewarding career with dnata. dnata is one of the most recognised ground services companies in the world and we are looking for motivated and team focused employees to deliver on the promises to our customers. dnata is...

  • Passenger Services Agent

    4 weeks ago

    City of Melbourne, Australia dnata Airport Services Full time

    The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...

  • Sydney Airport

    3 weeks ago

    Council of the City of Sydney, Australia Star Aviation™ Full time

    Sydney Airport - Cabin Cleaning Officer - October/November Intakes! Posted: 16/09/2025 Closing Date: 14/10/2025 Job Type: Permanent - Part Time Location: Sydney (SYD) Job Category: Cabin Cleaning Operations Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves...

  • Sales Crew

    2 weeks ago

    City of Melbourne, Australia Lotte Duty Free Full time

    Overview Location: Melbourne Airport Posted on: 21 August 2025 About Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in coveted destinations, Lotte Duty Free showcases luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more....

  • [Only 24h Left] Clerical Officer

    3 weeks ago

    City of Melbourne, Australia dnata Airport Services Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Our Melbourne Cargo facility is looking to expand their clerical team. Are you bubbly, willing to learn and able to...

  • Beauty Advisor

    2 weeks ago

    City of Melbourne, Australia Lotte Duty Free Full time

    Overview Location: Melbourne Airport Posted on: 17 September 2025 ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we...