Airport Services Duty Officer

18 hours ago

Council of the City of Sydney, Australia Qatar Airways Group Full time

Airport Services Duty Officer - Sydney, Australia

We are recruiting for an Airport Services Duty Officer based in Sydney, Australia.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Accountabilities

- Responsible for the day-to-day operations and acts as liaison between airport service providers, and users.
- Provides input and recommendations to management to improve the effectiveness of the daily operations.
- Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
- Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.
- Conducts spot-checks on to ensure adequate standards are maintained.
- Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.
- Conduct briefing sessions for shift and GHA supervisors on a shift basis.
- Compiling a detailed station handling report for Airport Duty Manager on a shift basis.
- Manage the utilization of petty case expenses and keep a track of petty case expenditure in line with standard financial procedures. Monthly reports, FFP enrolments, LPC checks.
- Petty Cash Custodianship, delegating duties of subordinates, monthly statistics.
- Responsible to prepare monthly reports and LPC’s.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
- Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.

Qualifications

About you

- Bachelor's Degree.
- 4 years relevant experience.
- Experience in an airline or a reputed GHA on a supervisory level.
- Excellent English language communication knowledge.
- Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.
- Must be able to perform duties under pressure while maintaining the highest levels of the customer service standards adhering to tight deadlines.
- Flexibility to take up duty travel to out stations for covering various assignments.
- High level computer literacy.
- Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities.
- Should have the legal rights to live and work in Australia.

Equal Employment Opportunity

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