Email Deliverability

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider _

We are looking for a Deliverability & Compliance Specialist who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo by demystifying deliverability and leveraging it as a tool for sustainable growth.

**How You'll Make a Difference**:

- Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and compliance policies.
- Communicate thoughtfully and effectively to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
- Monitor the Klaviyo Internet Protocol (IP) and Domain Name (DNS) space against known block-lists
- Provisioning of new customers with a new IP address and/or new DNS records for the recommended sending domain
- Ensuring that Klaviyo and its clients are always up to date with the most recent industry laws and regulations
- Establish and maintain documentation such as delivery best practices, compliance and playbooks to support repeatability as we expand and onboard new markets partners.
- Take an active role in thought leadership through writing blogs, articles, and whitepapers

**Who you are**:

- You are proactive and self-motivated to identify and solve problems; you're comfortable with a high degree of responsibility and autonomy.
- You're capable of learning quickly and mastering complicated systems and manual processes.
- You're empathetic and customer-first.
- Your attention to detail and accuracy is evident in all that you do.
- You're process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos.
- You have the ability to empower others to be productive in their role by enabling them to effectively use the processes, systems and information available to them.
- You're comfortable working independently and with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with cross functional and geographically dispersed teams.
- You are energized by supporting teammates in achieving mutual goals; you have a passion for driving measurable impact in a dynamic environment.
- You want to help our Sales, Support and Success teams build the path to scale.

**What you have**
- Experience working with customers, preferably at an ESP serving multiple medium to large senders
- Proven track record of investigating and resolving technical problems
- Excellent communication skills, able to work with, influence and align with multiple stakeholders
- Ability to prioritize tasks and work effectively in a fast-paced, entrepreneurial environment
- Experience modeling complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization)
- Experience with:

- Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
- Web works, networking, and software products
- DNS, IPs and other networking concepts
- APIs
- Testing and analysis tools, like Litmus, Return Path, EDS, Google Postmaster Tools and SNDS

**What would be a bonus**:

- Experience with SMS/MMS technologies
- Technical Writing/Blogging and Training Experience
- Has experience working with software / web development

**Get to Know Klaviyo**
- If you are a Colorado resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be _submitted here_. Additional information regarding benefits can be found _here_._
- Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law._