Email Deliverability Consultant

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

Key objectives:

- Deliver fundamental deliverability support to customers and internal teams.

Key responsibilities:

- Deliverability Support: Provide fundamental deliverability support to customers and internal teams.
- Ticket Management: Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy.
- Customer Portfolio Management: Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement.
- Blocklist Assistance: Assist customers with blocklists, spam traps, and issues with mailbox providers (MPs).
- IP Warming: Help customers produce schedules for IP warming and monitor their warming progress.
- Performance Analysis: Provide in-depth analysis of performance quality measurements to ensure continuous improvement of customer programs.
- Project Participation: Take an active role in strategic projects that help mature processes, products, thought leadership, or customer education.

**WHAT YOU'LL DO**
- Engage with customers to understand their deliverability needs and provide tailored support.
- Monitor customer satisfaction and success metrics, providing regular updates to internal teams.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer experience.

**WHO YOU ARE**
- 2-3 years of experience providing deliverability-specific services at an ESP, agency, or large brand.
- Competency in deliverability concepts and customer management skills.
- Strong understanding of industry best practices and success in identifying and remediating deliverability issues.
- Excellent communication skills, with the ability to present complex information in a meaningful and consumable format to customers.
- A polished and articulate ambassador for the team and the company.

**WHAT WE OFFER**
- Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country _here_. More details on benefits plans will be provided if you receive an offer of employment._

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®

**ABOUT BRAZE**
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces fo