Customer Service Officer

2 days ago

Penfield, Australia SCT Logistics Full time

Posted: 29/07/2025

Closing Date: 30/08/2025

Job Type: Permanent - Full Time

Location: SA Penfield

Job Category: Call Centre and Customer Service

**Company Description**

SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-end supply chain solutions across road, rail, and warehousing. With over 50 years of experience, we operate a national intermodal network and offer tailored services including cold and ambient storage and specialised freight handling.

Our people are at the heart of what we do, and we’re committed to safety, innovation, and creating a supportive environment where our team can grow and thrive.

**Why SCT?**
At SCT we offer a collaborative and inclusive work culture that is built on; Safety, Passion, Integrity, Respect, Innovation and Teamwork. We understand that our values enable us to better understand and serve our customers, attract top talent (like you) and innovate successfully.
Along with a competitive remuneration package we also offer:

- Development and growth opportunities
- Employee Recognition and Rewards Programs
- Flexible working arrangements
- Top up of government paid parental leave for the first six weeks
- Grandparent Leave
- Novated leasing and salary packaging
- 24/7 Access to our Employee Assistance Program
- Onsite car park
- Dress for your day policy

To learn more about these initiatives please visit our Careers Page

Reporting to the Operations Manager, the position includes the following responsibilities:

- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Effectively support all company fleet activity for fulltime, casual, sub-contractor and agency drivers to execute planned deliveries and pickups whilst managing all exceptions such as delays, deviations in accordance to legislative requirements
- Clearly communicate the progress of Monthly /quarterly initiatives to internal and external stakeholders
- Track Key Account Metrics (e.g. KPI’s)
- Assist with challenging client requests or issue escalations as needed
- Prepare reports on account status
- Maintain and update information/data in SCT Logistics transactional system (SAP) as required and ensure data integrity.
- Ensure all shipments / deliveries are allocated and transmitted through SAP/MTDATA.
- Monitor driver performance in MTDATA compliance and ensure entries are completed in full.

**This position is an Afternoon shift - 2.00 pm to 10.00 pm.**

**Desired Skills and Experience**:
**Desired Skills and Experience**
- Tertiary qualifications are not essential. Ideally this position will have experience in the Field of Customer Service and in transport in general.
- A working knowledge of office information systems.
- Customer Service experience and skills.
- Data entry experience.
- Advanced analytical and data interpretation skills
- Computer literate
- Ability to work autonomously and with others and foster a good team environment
- Ability to take on challenges with lateral thinking and implement change
- Effective time management and task prioritization
- Good oral and written skills
- Ability to work under pressure
- Self-motivated
- SAP System experience

**Other important information**
- We reserve the right to commence recruitment proceedings prior to the stated closing date.
- Recruitment companies, need not apply

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