Customer Service Representative
1 week ago
Easy Signs is an innovative, rapidly growing signage manufacturing company with a focus on improving the customer experience through speed, quality, service and price.
With a 4.9 star rating on nearly 8,000 Trustpilot reviews, our Customer Happiness Team are industry leaders and are dedicated to ensuring all customers leave with a smile on their face as well as a high quality product in their hands. And the good news is, we are looking for an intelligent, motivated person with excellent communication skills to join our Team
**Why work for us?**:
We are growing, and fast While most manufacturing businesses in Australia are declining, Easy Signs is bucking the trend and were named as one of the fastest-growing manufacturing companies in Australia by both the Smart50 and Australian Financial Review for two consecutive years We were also awarded the Most Innovative Manufacturing Company in Australia at the 2019 Australian Financial Review Boss Awards.
Most recently, we’ve expanded into the USA and have set up another manufacturing warehouse in Pennsylvania to provide excellent service and products to our US and Canadian customers
With all this rapid growth comes new opportunities for development and career progression within the company, and we always look to hire from within. As a result of an excellent team culture we have a very low staff turnover rate, with everyone working here feeling happy, encouraged and supported.
So do you want to work for a company that appreciates your efficiency and effort? Do you have a passion for delivering excellent customer service? Then this is the opportunity for you
**Let’s get into a bit more detail about the role**:
In any given day you will:
- Quote customers on a range of signage from a straightforward item, through to complicated multi-product quotes.
- Discuss artwork requirements with customers ranging from experienced designers, through to your Grandma who thinks Windows is what she looks out.
- Provide excellent customer service, answering all the standard questions such asHow long will this product take to make? When will my sign be delivered? How are you guys the most amazing sign company I’ve ever dealt with?
**Sounding like a good place to work?**:
Well here is what we need from you:
- Flexibility, we run multiple shifts across our sales & support team (covering 7 am - 7 pm Monday to Friday). As such, sometimes we will need you to start earlier or finish later to ensure we hit our service targets or cover for someone on leave.
- A thirst for learning We have a wide range of products and variations of those products; the more you can learn about them, the more efficient you will be and the quality of your service will increase
**What we’re offering**:
- The hours for this role are 9:00 am - 5:30 pm Monday to Friday (38 hour week).
- Salary of $60K inc. super. Some overtime is expected during peak periods and will be paid at penalty rates.
- A kitchen stocked with snacks and drinks
- Monthly catered team lunches
- Full training and continued support
To continue our fast growth rate, we need to be growing our team with intelligent, reliable, problem solvers. If you’re now wondering where this job has been all of your life, it’s time to get in touch.
Come and join the Easy Signs team
- Agencies please do not contact us about this position.
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