Customer Service Representative

4 days ago

Smeaton Grange, Australia Easy Signs Full time

Easy Signs is an innovative, rapidly growing signage manufacturing company with a focus on improving the customer experience through speed, quality, service and price.

With a 4.9 star rating on over 13,000 Trustpilot reviews, our Customer Happiness Team are industry leaders and are dedicated to ensuring all customers leave with a smile on their face as well as a high-quality product in their hands. And the good news is, we are looking for an intelligent, motivated person with excellent communication skills to join our Team

**Why work for us?**:
We are growing, and fast While most manufacturing businesses in Australia are declining, Easy Signs is bucking the trend and were named as one of the fastest-growing manufacturing companies in Australia by both the Smart50 and Australian Financial Review We were also awarded the Most Innovative Manufacturing Company in Australia at the Australian Financial Review Boss Awards.

Most recently, we’ve expanded into the USA and have set up another manufacturing warehouse in Pennsylvania to provide excellent service and products to our US and Canadian customers

As a result of an excellent team culture we have a very low staff turnover rate, with everyone working here feeling happy, encouraged and supported. You’ll be welcomed as part of a team that appreciates you, and a company that works together to do our part to foster the customer experience.

**Let’s get into a bit more detail about the role**:
On any given day you will:

- Provide quotes to customers on our wide range of signage products
- Discuss artwork requirements with customers
- Provide excellent customer service, answering all the standard questions such asHow long will this product take to make? When will my sign be delivered? How are you guys the most amazing sign company I’ve ever dealt with?

**Sounding like a good place to work?**:
Well here is what we need from you:

- Excellent communication skills, both written and verbal. You will be communicating with internal and external stakeholders every day and all of this communication needs to be well written, friendly and professional
- A thirst for learning We have a wide range of products and variations of those products; the more you can learn about them, the more efficient you will be and the quality of your service will increase
- Computer skills; you’ll need to be computer savvy to navigate various software platforms
- Strong organisation skills; you’ll need to be able to multi-task and remain calm under pressure
- Flexibility; we run multiple shifts across our sales & support team. As such, sometimes we will need you to start earlier or finish later to ensure we hit our service targets or cover for someone on leave.

**What we’re offering**:

- The shift we’re hiring for is 10:00 am - 6:30 pm Monday to Friday (38 hour week)
- $32.35 per hour + overtime. Overtime is sometimes required during peak periods and will be paid at penalty rates
- Monthly catered team lunches
- Full training and continued support.

To continue our fast growth rate, we need to be growing our team with intelligent, reliable, problem solvers. If you’re now wondering where this job has been all of your life, it’s time to get in touch.

Come and join the Easy Signs team
- Agencies please do not contact us about this position

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