Sales Administration/coordinator

Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**Your Hotel - Ovolo Woolloomooloo**

Ovolo Woolloomooloo is the brand's flagship Australian hotel, located in Sydney's idyllic harbourside suburb of... (dramatic drum roll) Woolloomooloo. Nestled in the heart of the popular wharf precinct, a short walk to the city's central business district, the hotel is surrounded by a wide selection of much-loved dining and nightlife options. Ovolo Woolloomooloo features 100 guest rooms, a state-of-the-art gym, meeting rooms and events spaces, a swimming pool, and Alibi Bar & Kitchen.

**The Team...**

Your career in shiny, happy, hip, innovative, edgy hospitality starts here At Ovolo Hotels we move fast, have fun, and redefine what a boutique hotel can be. Something special is going on here - this is your opportunity to be part of it at our flagship property Ovolo Woolloomooloo.

**The Gig**

At Ovolo Hotels, we're not your ordinary employer - we're the sound of popping champagne corks and confetti cannons going off As a Hotel Sales Administrator / Coordinator, your primary responsibility is to support the sales team in generating revenue and driving business growth for the hotel. This involves assisting with the coordination and execution of sales activities, such as responding to inquiries, preparing proposals, and facilitating bookings for meetings, events, and accommodations.

Some of your responsibilities will include:

- Handle inquiries from potential clients about meeting spaces, accommodations, and event bookings, providing information to facilitate the sales process
- Assist in preparing sales proposals and contracts tailored to the specific needs of clients, outlining pricing, services, and terms to secure bookings
- Coordinate the booking process for meetings, events, and accommodations, liaising with clients, internal departments, and vendors
- Build and maintain relationships with clients through regular communication, providing personalized service that addresses any concerns or requests
- Maintain client databases and records, tracking interactions, bookings, and preferences to enhance customer satisfaction and loyalty
- Assist in coordinating logistics for events, including setup, catering, audiovisual equipment, and other arrangements to ensure client satisfaction
- Prepare and maintain sales reports, tracking key performance indicators such as revenue, bookings, and conversion rates to evaluate sales performance and identify areas for improvement
- Conduct market research to identify potential clients, industry trends, and competitive offerings, providing insights to inform sales strategies and target new business opportunities
- Provide administrative support to the sales team, including scheduling appointments, managing calendars, and preparing documents and presentations as needed
- Collaborate with other hotel departments to coordinate sales efforts, leverage resources, and maximise revenue-generating opportunities for the hotel

**About you...**
- 1-2 years' experience in a similar role (Sales Admin, Coordinator, or Reservations)
- Experience with event coordination or group bookings.
- Knowledge of luxury branding, etiquette, and client engagement.
- Experience using PMS/CRS/CRM systems (e.g., Opera, Salesforce or similar)
- Proven experience of preparing sales proposals, contracts, and client correspondence.
- Ability to coordinate between departments (e.g., Sales, Events, Front Office, Marketing).
- Excellent verbal and written communication skills.
- The ability to positively transform the customer experience
- A “can-do” attitude that creates win-win situations for all parties

**So what's in it for you?**
- To work under the award-winning Global Brand with an inspiring and creative team
- Well, there'