Account Manager

7 days ago

Eastern Creek, Australia Silk Contract Logistics Full time

With over 20 sites Australia wide, Silk Contract Logistics (Silk) prides itself on its customer centric focus that is nimble, agile and personalised to our client needs. Having recently become a publicly listed company, Silk is undergoing a period of transformation and growth, on our journey to become the market leader of innovative supply chain solutions through our people, technology and connected networks.

**The Opportunity**

Silk is currently looking for a Account Manager to support our valued customers within New South Wales.

Fixed term contract (12 months) with potential to be extended

Location: Eastern Creek
- You will be responsible for: _
- Proactively managing key accounts by identifying opportunities and solutions
- Ensuring that key accounts are serviced within agreed standards (KPIs)
- Liaising with the wider operational team including customer service to resolve service issues
- Identifying supply chain optimisation opportunities with customers
- Maintain the data integrity and accuracy within the Customer Relationship Management (CRM)
- Supporting the wider Customer & Solutions team with new customer onboardings

**To be successful in this role you'll have**:

- Previous experience in a similar Account Management position working within a warehousing / transport environment
- Strong computer skills with previous experience using a Customer Relationship Management (CRM) and Microsoft Office package
- Ability to effectively build relationships with key internal and external stakeholders
- Ability to solve problems and communicate ideas in a structured and engaging way
- Ability to influence and work effectively with a variety of stakeholders
- Ability to understand financials and drive improvements

**Benefits**:

- Career development and progression
- Great supportive team culture
- Undercover CarPark

**Join Us**

Silk believes in hiring the best talent. As Silk continues to evolve and grow, we encourage our team members to do the same through the career paths and opportunities available across the Group.

Our Team members reflect the diversity of our community. We value inclusion and each team members story. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

If you would like to be part of progressive and innovative company, **APPLY NOW**.

**Job Types**: Full-time, Fixed term
Contract length: 12 months

**Salary**: $85,000.00 - $100,000.00 per year

Schedule:

- Day shift
- No weekends

**Experience**:

- Account management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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