Post Placement Support Officer

1 week ago

Newcastle, Australia JobLink Plus Full time

Location:
- Newcastle- Employment Type:
- FP - Full-Time Permanent- Department:
- Claims, Quality & PPS (HUNTER)- Closing Date:
- 07 Dec 2024**Claims and Post Placement Support Officer**

**About You**

You will be a kind, empathetic, culturally aware person who is dedicated to genuinely helping people. You will have an exceptional ability to communicate and enjoy working in a fast paced, dynamic workplace.

You will have the ability to communicate with, identify and meet the needs of individuals and Employers to support them with sustaining meaningful education and employment.

You will build awareness about Joblink Plus by establishing relationships and networks across community, employers, and other services.

You will have (or be prepared to obtain) an NSW Working with Children’s Check and National Criminal History Check.

**About Us**

Joblink Plus is proud to work within the frameworks of Trauma Informed Practice, Ethical Values and with a commitment to Reconciliation.
At Joblink Plus Our purpose is to believe in and provide support to all people, connecting them to the dignity and fulfillment made possible through education and meaningful work.

**We offer exceptional working conditions including a fully paid Health and Wellbeing day each monthly, 13.5% super contributions along with a paid day off to celebrate your birthday**
***

Joblink Plus is a for-purpose, not-for-profit organisation providing employment services and vocational training. We deliver to over 80 communities across rural and regional NSW, covering around 70% of the state, delivering Workforce Australia, Transition to Work, Disability Employment Services, Employability Skills Training. We also support communities through direct contributions, social enterprises whilst partnering with a range of organisations with shared values.

**About the Role**

The purpose of the position is to provide appropriate support to employers & participants to maintain existing employment placements and develop future employment opportunities, along with sourcing documentary evidence as a result of successful employer engagement to ensure claims can be processed efficiently and effectively.

Culture is key to the success of our organisation, by living and breathing the incredible culture we have built you will be given the opportunity to thrive.

**Some specific responsibilities will include**:

- Provide intensive support to both employer and employee post placement;
- Build meaningful relationships with employer and employee;
- Submit contractual automated claims to the Department in line with contractual requirements.
- Provide advice and/or assistance to site managers and operational staff for claims and outcome related activities as required, problem solving issues to solution.
- Identify and monitor claims compliance issues and trends and report to manager.
- Data Entry

***

**Further Information**
- Further enquiries should be directed to our HR team on (02) 6764 6666

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