Team Leader Lending Fulfilment

2 weeks ago

Brisbane, Australia Great Southern Bank Full time

**About the role**

As Team Leader Lending Fulfilment, you will coach, mentor, and lead the Lending Fulfilment team to ensure Great Southern Bank are meeting their obligations under Responsible Lending and in a way that supports agreed performance outcomes. You will role model our Great Southern Bank values, leading others to deliver a customer centric service and better-value banking for our customers.

The Lending Fulfilment Team is responsible for the end-to-end settlement process, inclusive of document preparation, execution, booking settlement procedures with PEXA & Dye Durham and same day funding, this ensures a smooth transition to settlement for our customers in accordance with process, policy, and procedure.

At Great Southern Bank, we are customer obsessed and you will be responsible for leading and engaging a team of 15+ people, ensuring high levels of customer experience and settlement satisfaction.

**What we’re looking for**
- Minimum 5 years’ leadership experience in Financial Services or a related industry with exposure to resource planning, modelling, and scheduling
- Demonstrated relationship management, consulting, negotiation, and facilitation skills
- Demonstrated strategic & tactical thinking with proven implementation of successful people strategies
- A comprehensive understanding of the end-to-end lending and settlement process
- Minimum 5 years previous experience in people management, including coaching and mentoring staff to achieve team and organisational goals
- Strong customer service ethic and the ability to successfully establish and maintain effective relationships
- Strong organisation and time management skills
- Knowledge of Home Lending and Settlement systems, including PEXA, Dye &Durham and LendFast would be advantageous
- Knowledge of relevant finance industry standards, acts, codes, and legislations (e.g., CCC, Code of Practice, Privacy Act

**What’s in it for you?**

We want you to make an impact. You will be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank - keeping us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture. To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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