Team Leader Lending Fulfilment

3 days ago

Brisbane, Australia Great Southern Bank Full time

As Team Leader of the Lending Settlement Operations Team, you’ll coach, mentor, and lead a team of 12-15 Operations Officers to deliver operational excellence and consistently high levels of service.
You’ll ensure workflows run efficiently, team members are supported and clear on expectations, and that settlements are completed accurately and on time.
- All applicants please note, the location for this role is the Brisbane Head Office._

**You’ll make an impact by**:

- Monitoring and evaluating team performance, oversee, guide and direct the day-to-day running of the business in line with target performance outcomes, and adherence to policy and procedure.
- Closely reviewing team member performance, identifying areas of improvement and implementing the necessary coaching, training and development for team members.
- Ensuring high levels of customer experience and satisfaction, intervening in any serious or complex complaints and ensuring swift resolutions.
- Collaborating with cross-functional teams to ensure frictionless experience for customers and stakeholders.

**Do things differently with us**

**To succeed in this role, you will have**:

- Minimum 3 years’ leadership experience in Financial Services or a related industry with strong capability in workforce planning, resource management, coaching, and performance uplift to drive team and organisational outcomes.
- Minimum 5 years’ experience in Operations, ideally with a comprehensive understanding of home lending and settlements, including cross-state settlement requirements.
- Solid working knowledge of home settlement platforms including PEXA. Exposure to Dye & Durham and LendFast would be advantageous.
- Experience in leading through change, influencing across business units, and representing your business unit in strategic and risk discussions.
- Minimum - Diploma in leadership or a financial service-related field.

**Why Great Southern Bank?**

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

**Imagine working for a bank that truly helps people. You can.**

Applications will close on, or before** Friday 12th September 2025**
- At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day._

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