Home Support Service Planner

2 days ago

Mile End, Australia ACH Group Full time

**About the Role**: Home Support Service Planners work collaboratively with customers in assisting to coordinate services through co-design of goal-orientated support plans based on recommendations set by the Regional Assessment Service (MAC) and supports customers to remain living at home with independence.
**What you’ll do**:

- Co-design services with customers based on their goals, reflecting their individual needs
- Coordinate service delivery, ensuring customer schedules are accurate
- Liaise effectively and positively with external stakeholders such as provider partners, MAC, RAS/ACAT
- Act as first contact for resolution of customer concerns and complaints
- Conduct support plan reviews and actively support customers toward better health outcomes through internal and external linkage to services
- Identify and respond to risks, enabling customers to stay healthy and independent whilst remaining at home
- Meet individual KPI’s and work collaboratively in achieving team targets

**You will need**:

- Knowledge of issues associated with ageing, including dementia related disorders
- Intermediate/advanced level knowledge of Microsoft Office
- Strong documentation and administration skills, scheduling experience or knowledge is a plus
- Excellent Interpersonal, communication and problem-solving skills

**If you want to join our amazing team, we can offer you**:

- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA
- Café and Coffee Barista on site

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).
**How to Apply**: Simply press ‘Apply’ now
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis
**About ACH Group**:
For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

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